Guest Experience Coordinator
Category: Campus Staff
Supervisor: Campus Pastor
Classification: Part-time - 24 hrs/wk, hourly, non-exempt, weekend required
Purpose of the Role
The primary responsibility of the Guest Experience Coordinator is to lead the Guest Experience strategy and Guest Experience volunteer teams at the assigned Campus. This includes facilitating an engaging and welcoming environment for guests visiting the Campus for weekend services and occasional campus-wide special events.This also includes recruiting, building, and caring for the volunteer teams that will live out Northview’s Guest Experience strategy (The Guest Experience Playbook).
A secondary responsibility for the Guest Experience Coordinator is to serve weekday guest needs and to offer specific campus office-related support.
MIT's (Most Important Tasks)- Guest Experience Team
- First Time Guest Follow-up
- Lobby Experience
- Campus Administrative Tasks
- Weekday Hospitality
- Implement Guest Experience strategy which includes building and oversight of teams serving in the areas of: Parking/Shuttle, Greeting, Check-in, Guest Hub, New Family Registrations, Welcome/Info Table, Ushers, Communion, Café, and Environments.
- Vision cast and collaborate with the Central Guest Experience Director and Coordinator to improve the Guest Experience playbook.
- Establish Guest Experience guidelines that include creating volunteer responsibilities, recruitment, onboarding, training, and caring for Guest Experience team members and Ministry Associates.
- Oversee Guest Experience “Test Drives”, supplies and inventory.
- Utilize tools such as ROCK and keep database current
- Assist with Next Experience and campus ministry initiatives.
- Assist with campus inquiries, baptisms, and benevolence requests.
- Performs related duties as assigned by manager.
Supervisory Responsibilities
This position works with volunteers and must have an understanding that volunteers are key to the ministry of the church. The employee must have a heart to recruit, train, equip and support volunteers in fulfilling their roles.
This job description was an attempt to list all normal job activities. There may be additional duties and responsibilities required by the employee not listed in this job description.
Minimum Qualifications
High school diploma or GED, plus one to three years of related work experience in an administrative or support role; or equivalent combination of education and experience.- Ability to effectively manage time
- Ability to quickly learn and excel in the use of technology
- Experience in problem solving
- Excellent verbal, written, and interpersonal skills