Business Analyst- Expert

location: Raleigh, NC

Job Description:

You will partner with business leaders, technical teams, and vendors to drive requirements, testing, and deployment of a new cloud-based point-of-sale platform supporting DMV operations across North Carolina.

• The analyst partners with leadership, field operations, engineering teams, AWS/cloud architects, and vendors to ensure the solution meets modernization objectives, improves reliability, restores NFC/contactless acceptance, and integrates cleanly with DMV enterprise systems.
• Lead elicitation and validation of business, functional, non-functional, and compliance requirements for cloud-hosted cashiering, payment processing, device management, and financial reporting.
• Translate modernization drivers—such as PCI DSS compliance risks, device management constraints, and reconciliation issues (duplicate charges, refund delays)—into actionable requirements.
• Develop user stories, acceptance criteria, workflows, data-flow diagrams, and integration specifications for an integrated AWS-hosted point-of-sale solution.
• Support UAT cycles, validating performance, stability, customer-experience improvements, and compliance outcomes.
• Evaluate sync processes between cloud POS, DMV backend systems, and enterprise financial platforms.
• Support phased statewide rollout preparation, including pilot plans, training coordination, device estate planning, and operational readiness.

This role requires 4+ years of professional cloud experience, preferably across AWS and Azure, including:

• Secure API-based payment integrations and data synchronization
• Scalable architecture analysis for high-volume transaction processing
• Performance optimization and monitoring of cloud-hosted transactional systems
• Understanding of PCI DSS v4.0, P2PE, encryption, and tokenization workflows, consistent with the modernization strategy