Call Center Agent - Part Time
Safe Harbor Hospitality, LLC Pigeon Forge
At Safe Harbor Hospitality (SHH), our commitment to excellence in hospitality is at the core of everything we do. We provide exceptional experiences through our carefully curated destinations, offering guests a seamless blend of comfort and adventure.
Whether it’s our elevated marinas, inviting resorts, or dynamic residential communities, our dedicated team brings vision and expertise to every interaction.
As a Call Center Agent supporting our Safe Harbor family of brands, you will be an essential part of delivering outstanding guest experiences. You will be responsible for assisting guests with booking accommodations, answering inquiries, and ensuring a smooth reservation process.If you thrive in a guest-focused environment and have a passion for hospitality, this is the role for you!
Our team combines industry expertise with a forward-thinking approach, ensuring that our properties exceed expectations. We are continuously growing and innovating, offering an exciting opportunity for you to build your future with us.
What You’ll Be Doing- Handle guest inquiries and reservation requests via phone, email, and online booking systems.
- Provide guests with detailed information regarding accommodations, availability, pricing, and promotions.
- Accurately enter and manage reservations in the system, ensuring all details are recorded correctly.
- Modify and update existing reservations based on guest requests and availability.
- Communicate with other departments to coordinate guest needs and special requests.
- Process payments and ensure compliance with company policies regarding deposits and cancellations.
- Assist in resolving guest concerns or issues related to reservations in a professional and efficient manner.
- Maintain knowledge of property amenities, local attractions, and policies to provide guests with informed recommendations.
- Support marketing and sales efforts by promoting special offers and packages.
- Follow up with guests' post-stay to ensure satisfaction and encourage repeat business.
- Preferred call center experience and familiarity with reservation phone systems.
- Previous experience in hospitality, reservations, or customer service preferred.
- Strong communication skills, both verbal and written, with a professional and friendly demeanor.
- Proficiency in reservation software and Microsoft Office Suite.
- Ability to handle multiple tasks efficiently and maintain accuracy under pressure.
- A guest-centric attitude with a commitment to delivering exceptional service.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- Flexibility to work weekends, evenings, and holidays as needed.
- Problem-solving skills with the ability to handle guest concerns professionally.
- A passion for hospitality and creating memorable guest experiences.
Pay: $15.00 - $18.00 per hour
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