Application Analyst – Intermediate - AAI 26-05576

Work Type: 100% Onsite (Canada-based work required)

Project Overview

This role supports an enterprise-level Applications Management portfolio within a large, highly regulated public sector environment. The focus is on maintaining and enhancing both legacy and modern applications, ensuring reliable, secure, and high-quality service delivery aligned with organizational objectives.

Position Summary

Reporting to senior leadership within Application Management & Data Services, the Application Analyst acts as a key liaison between business stakeholders, operations teams, and technical delivery groups.

This role is responsible for ensuring application stability, improving service delivery processes, and supporting the transition to standardized IT Service Management (ITSM) practices. The ideal candidate will combine strong functional expertise with excellent communication skills to translate business requirements into technical solutions while supporting vendor performance and data governance.

Key Responsibilities

• Lead transition from ad-hoc support processes to a unified ITSM framework (e.g., ServiceNow, Jira)
• Coordinate and manage major incidents impacting business operations
• Support change and release management to ensure minimal disruption

• Gather and document requirements from business users and stakeholders
• Act as liaison between business teams and technical teams
• Monitor vendor and internal team performance against SLAs
• Maintain knowledge base including documentation and user guides

• Ensure compliance with security, privacy, and regulatory requirements
• Support data platforms (e.g., Snowflake) at a functional level
• Oversee data access, reporting, and dashboard integrity
• Manage transitions between environments (Dev, Test, Prod) and cloud/on-prem systems

• Identify and recommend process improvements for application workflows
• Support disaster recovery and business continuity planning
• Prepare reports and analytics for leadership decision-making

• Work is 100% onsite in Edmonton, AB
• Standard working hours: 08:15 – 16:30 MST (Mon–Fri)
• Equipment, office space, and supplies will be provided
• All work must be performed within Canada due to security requirements

Must-Have Qualifications

✔ Education & Experience (one of the following):

• Degree in IT (or related) + 3 years Application Analyst experience
• Diploma in IT (or related) + 5 years experience
• Certificate in IT (or related) + 6 years experience
• OR 7 years relevant experience

✔ Core Skills & Experience:

• Experience in User Acceptance Testing (UAT) planning and monitoring (1+ year)
• Experience with ITSM tools (ServiceNow, Jira, or similar) – 4+ years
• Experience in Agile/Scrum environments – 2+ years

• Strong problem-solving and ability to work independently or in teams
• Excellent communication and stakeholder management skills
• Experience in regulated industries (Government, Healthcare, Legal, Finance)
• Basic data and cloud knowledge
• Experience with data warehouses and reporting tools
• Familiarity with ITSM processes, workflows, and service delivery improvements

• Analytical thinking and problem-solving
• Stakeholder communication
• Process improvement mindset
• Ability to manage priorities, stress, and conflict effectively

For more details reach at resumes@navitassols.com.