IT Support Analyst with Security Clearance
True Anomaly. Inc. Long Beach
Space is a warfighting domain. True Anomaly seeks those with the talent and ambition to build the technology that secures it. OUR MISSION True Anomaly delivers decisive capabilities for space superiority.
We build autonomous spacecraft, advanced payloads, mission software, and space- based interceptors
- enabling the U.S.
OUR VALUES
- Be the offset.
- What would it take?
- It's the people.
Our team is our competitive advantage and we are better together.
YOUR MISSION We are seeking an experienced IT Support Analyst to join our growing team.The IT Support Analyst will be responsible for providing Tier 1 & 2 technical support to employees, as well as maintaining and troubleshooting computer systems, networks, and hardware.
This role requires excellent problem-solving skills, attention to detail, and the ability to work well under pressure .
RESPONSIBILITIES- Serve as the first point of contact for all IT issues, managing requests via phone, email, remote tooling (teams/BigFix) and in-person interactions.
- Troubleshoot and resolve technical issues related to computer systems, networks, and hardware.
- Ensure ongoing usability of client computers, peripheral equipment, audio/visual systems, and software within established Information Systems standards and guidelines (i.e., desktops, laptops, MAC's, printers, copier, etc.).
- Install, configure, and maintain computer systems, networks, and hardware.
- Maintain accurate documentation of technical support requests and resolutions in Jira and Confluence.
- Assist with the deployment and maintenance of new hardware and software including Mac OSX and Windows products, True Anomaly engineering software, and O365 tooling.
- Collaborate with other IT team members to ensure timely resolution of technical issues.
- Participate in demanding on-call rotations to provide IT/Technical support 24/7.
- This position requires the ability to respond to critical tickets/incidents outside of regular working hours.
QUALIFICATIONS
- Bachelor's Degree or combination of experience and industry leading certifications (Network+, Security+, Microsoft Certifications)
- Minimum 3+ years of experience in IT support or end-user desktop support
- Strong knowledge of computer systems, networks, and hardware
- Excellent troubleshooting and problem-solving skills
- Proficient in Bash/Shell scripting
- Demonstrated proficiency with Windows and Mac OS
- Demonstrated proficiency with MDM tools (Such as: Intune, JAMF, BigFix)
- Experience with remote support tools and technologies
- Experience with cloud-based technologies and services (e.g., Azure)
- Developing recommendations for procedures to prevent problems.
- Ensures ongoing usability of client computers, peripheral equipment, audio/visual systems, and software within established Information Systems standards and guidelines (i.e., desktops, laptops, MAC's, printers, copier, etc.).
- Delivers consistent, reliable service.
- Experience with Cisco networking equipment
- Experience with Automations of basic tasks using Bash/Shell/Python scripts COMPENSATION
- Base Salary: $70,000-$95,000
- Equity + Benefits including Health, Dental, Vision, HRA/HSA options, PTO and paid holidays, 401K, Parental Leave Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, location, and experience.
- Ability to maintain or obtain TS/SCI clearance
- Work Location-this role will be fully onsite at our new Long Beach facility.
- Work environment-the work environment; temperature, noise level, inside or outside, or other factors that will affect the person's working conditions while performing the job.
- Physical demands-the physical demands of the job, including bending, sitting, lifting and driving.
This position will be open until it is successfully filled.
To submit your application, please follow the directions below.#LI-Onsite To conform to U.S.
Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S.
citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C.
1324b(a)(3), or eligible to obtain the required authorizations from the U.S.
Department of State.
True Anomaly is committed to equal employment opportunity on any basis protected by applicable state and federal laws.
If you have a disability or additional need that requires accommodation, please do not hesitate to let us.
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Ardor Health is pleased to offer a free medical insurance plan in addition to major medical plans. Please contact a recruiter for more details on the free medical plan and/or any other general inquiries.
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