Customer Service Representative

apartmentThe Claros Travels placeLas Vegas calendar_month 

About the Role

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients throughout every stage of their trips journey. In this client-facing role, you will serve as a trusted point of contact—from the initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This position is ideal for someone who is detail-oriented, service-driven, and passionate about trips, hospitality, and delivering exceptional customer experiences.

Key Responsibilities
  • Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
  • Assist clients with luxury and leisure trips bookings, including changes, cancellations, and special requests
  • Provide accurate and timely information regarding destinations
  • Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction
  • Proactively follow up with clients before and after their trips to ensure a positive travel experience
  • Address client questions or concerns with empathy, professionalism, and a solutions-focused approach
  • Maintain accurate records and update internal systems and booking platforms as required
Qualifications & Skills
  • Excellent verbal and written communication skills
  • Previous customer service experience (travel, hospitality, or service-related experience preferred)
  • Strong organizational skills and attention to detail
  • Comfortable using technology, booking systems, and digital communication tools
  • Reliable, proactive, and able to manage multiple client requests efficiently
  • Genuine interest in travel and helping clients plan memorable experiences
What We Offer
  • 100% remote work environment
  • Flexible scheduling options
  • Opportunities for professional growth within the company
  • Access to travel perks and industry-related discounts
  • Supportive team culture with ongoing training and development

Apply Today

Interested candidates are encouraged to apply today and join our growing remote travel support team at The Claros Travel.

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