Technical Business Analyst - Organizational Change Management (Hybrid)

Technical Business Analyst - Organizational Change Management (Hybrid)

Requires a strategic leader with strong empathy, capable of addressing user concerns and guiding the organization through the change process effectively.

This hybrid position is a one-year renewable contract that includes employee benefits! If you feel this position aligns with your professional experience, we want to hear from you!

Key Responsibilities for Technical Business Analyst - Organizational Change Management:

• Design, recommend, and execute an approved strategic change management plan that aligns with organizational goals and supports smooth system adoption.
• Define and track measurable objectives for successful implementation, outlining clear stages and milestones for change progression.
• Use a structured change methodology (e.g., Prosci ADKAR or Kotter’s 8-Step Model) to guide planning and actions, creating consistent processes across different phases of change.
• Conduct regular consultations with stakeholders, including executive leaders, department heads, and system users, to communicate goals and gather input on the change strategy.
• Serve as a trusted advisor to leadership, providing insights on user sentiment and readiness while adjusting strategies to address concerns and resistance.
• Conduct detailed change impact analyses, assessing how the new system will affect roles, processes, workflows, and departmental objectives.
• Identify groups that may experience high impact from the change, creating targeted support and readiness plans to address unique needs and challenges.
• Develop a clear, structured communication plan to deliver key messages, addressing the reasons for change, expected benefits, and timeline.
• Assist with the development, maintenance, and improvements of change management toolkits (e.g., deliverables, templates, techniques) that are simple, effective, and designed for different audiences.
• Maintain regular and consistent communication regarding project / assignment status and any concerns with appropriate parties, including the manager, project manager, stakeholders, project team, etc. This may include creating / drafting a project SharePoint site for project documentation, coordination, and tracking.
• Develop and recommend formats for a variety of training courses, including recommending the emphasis to be placed upon each segment according to organizational need and standards. Research the information necessary to develop and draft training manuals and materials.
• Develop and recommend methods to assess trainee progress in business process-related training, as well as for continuing education for management consideration; assist with implementation of management-approved recommendations.
• Develop learning materials, such as user guides, FAQs, and video tutorials, to support users with diverse learning preferences.
• Participate in change management / informational presentations and sessions with a variety of users ranging from line workers to executives, in both small and large groups, to promote buy-in and change satisfaction.
• Create feedback mechanisms to assess user satisfaction, gather insights, and measure adoption rates.
• Track change management metrics, including system usage rates, user engagement, and training completion to gauge the success of change initiatives.

Requirements/Qualification for Technical Business Analyst - Organizational Change Management:

• A bachelor’s or associate degree in business administration, organizational development, information systems, or a related field is preferred.
• 7 years of experience is required with an applicable bachelor’s degree.
• 9 years of experience is required with an applicable associate degree.
• 11 years of experience is required without a degree or applicable degree.
• Experience: Minimum of 5 years in organizational change management or a related field, with proven experience managing change during system implementations.
• Industry Knowledge: Background in working within a corporate, technology, or project-driven environment, with experience leading large-scale, complex change initiatives.
• Change Management Frameworks: In-depth knowledge of change management principles and methodologies, such as Prosci ADKAR, Kotter’s 8-Step Model, or similar.
• Project Management: Strong project management skills, with experience integrating change management into project plans. Familiarity with tools like Microsoft Project, Asana, or Jira.
• Data Analysis and Reporting: Ability to interpret and utilize data (e.g., user engagement metrics, survey results) to assess change progress and adapt strategies as needed.
• Technology Familiarity: Understanding of IT system concepts and their impact on business processes to facilitate effective change communication.

**We are unable to accommodate corp. to corp. candidates**

Our goal is to educate organizations on the importance of DEI when hiring, promoting, and supporting diverse employees. We are calling organizations to demonstrate their commitment to DEI by being intentional about who they hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

ED/BH 14081

Job ID: 14081