Front Desk Agent
Courtyard by Marriott - Houston, Texas Humble
Be the Face of Our Hotel!
Do you love connecting with guests, solving problems, and creating memorable experiences? As a Front Desk & Treat Shop Associate, you’ll be the first point of contact for our guests, helping them feel welcomed and cared for while supporting hotel operations.If you thrive in a fast-paced environment and enjoy providing top-notch service, this role is for you!
Why You’ll Love It- Make a direct impact on guest satisfaction every day
- Work in a dynamic, team-oriented environment
- Competitive pay, flexible schedules, and opportunities to grow in hospitality
- Hands-on role with opportunities to assist in multiple areas, from guest services to Treat Shop operations
- Greet guests warmly, build personal connections, and anticipate their needs
- Manage guest check-in/out, reconcile accounts, and handle cash or card transactions
- Promote brand loyalty program and follow brand hospitality sales standards
- Staff and maintain the market area, ensuring stock is organized and shelves are tidy
- Record guest requests, special needs, early arrivals/late departures, and communicate issues
- Conduct property walk-arounds, report safety/security issues, and pick up trash or items needing attention
- Assist with maintenance requests and coordinate with on-property maintenance as needed
- Complete all required training and compliance tasks, including CPR and TIPS certification
- Maintain a clean, organized front desk, dry storage, and adjacent areas
- Support smooth communication between all hotel departments
- Guest-focused, friendly, and professional
- Reliable with flexible availability, including evenings, weekends, and holidays
- Skilled in basic computer use (MS Edge, Word, Excel, email, printers/scanners)
- Strong communicator and problem solver
- Physically able to stand for long periods and perform light lifting as needed
Hilton Garden Inn / Home2 Suites by Hilton HoustonHouston, 32 mi from Humble
Job Title: Front Desk Clerk/Guest Service Agent
Department: Rooms
Supervisor: Front Office Manager, Guest Service Manager, and/or GM
Summary
As a Front Desk Agent, you are the first point of contact for guests, delivering exceptional service...
Houston, 32 mi from Humble
and respond to guest inquiries promptly and accurately.
• Champion, promote, and successfully track departmental and organizational initiatives e.g. upsell programs, CoralTree Delivers Program, etc.. Ensure front desk agents properly complete required...
Embassy Suites Houston DowntownHouston, 32 mi from Humble
Job Title: Front Desk Clerk/Guest Service Agent
Department: Rooms
Supervisor: Front Office Manager, Guest Service Manager, and/or GM
Summary
As a Front Desk Agent, you are the first point of contact for guests, delivering exceptional service...