Guest Services Liaison/Staff Assistant

If you're detail-oriented, people-focused, and thrive in a dynamic healthcare environment, this is your chance to make a meaningful difference every day. Apply today and let's start a conversation!

Provides comprehensive clerical and administrative support to the Director of Patient Relations. Key Responsibilities:-Utilize Customer's systems and collaborate with departments including Admitting, Nursing Units, Urgent Care, Operating Room, PACU, PSC, and SDH to identify and provide accurate patient location information.-Recognize urgent communications and ensure timely message delivery via hand delivery or the paging system.-Monitor and manage uncollected or duplicate messages; notify Patient Representatives as needed.-Respond to phone calls and walk-in inquiries from patients, families, and staff, efficiently triaging and addressing concerns.-Provide immediate support and direction when possible or escalate appropriately.-Clarify caller, visitor, or patient inquiries to determine the nature of patient location requests.-Access available tools and databases to accurately locate patients and guide callers or visitors to the appropriate contact or room.-When transferring calls to patient rooms, ensure callers are informed and provided with the direct contact number.-Maintain strict confidentiality of restricted information by appropriately informing inquirers when no data is available for a patient name.-Communicate updates such as room changes to relevant departments, including Admitting.-Welcome and assist visitors, offering clear directions to relevant departments, staff, and hospital services.-Escort or direct families and visitors to private spaces (e.g., conference rooms) when appropriate, particularly during emotional or sensitive situations.-Educate visitors on institutional policies such as visiting hours and guest privileges.