Field Service Team Leader BROOKLYN NY
A background in electrical engineering, along with strong leadership skills and technical expertise in metering systems, is key to success in this role.
Key Responsibilities:
Team Leadership & Field Support: Supervise and lead a team of field service technicians, providing training, guidance, and hands-on support.
Assist in troubleshooting complex technical issues and developing effective solutions.Conduct regular team meetings to communicate goals, expectations, and updates.
Ensure accurate installation, commissioning, and operation of metering systems for optimal performance and reliability.
Customer Service & Compliance: Serve as the primary point of contact for customer inquiries and concerns, ensuring timely and effective resolution.
Build and maintain strong relationships with clients to enhance customer satisfaction and loyalty.Ensure all service activities comply with industry regulations and company standards.
Operations & Process Improvement: Develop and implement service schedules and protocols to maximize efficiency and minimize downtime.
Track and analyze service metrics to identify areas for improvement.Prepare and present reports on service activities, team performance, and customer feedback.
Implement corrective actions to address performance gaps and enhance service quality.
Qualifications & Skills:
Background in electrical engineering.Experience in a field service role, preferably with metering equipment, SCADA, EMS/BMS, or similar technologies.
Knowledge of electrical wiring, including residential, three-phase industrial, or controls wiring.
Excellent problem-solving and decision-making abilities.
Strong communication and interpersonal skills.
Ability to work independently and manage multiple tasks simultaneously.
Willingness to travel as needed to support field operations.
Working Conditions:
Primarily field-based, with regular travel to customer sites and occasional office visits.May require work outside regular business hours to meet customer needs or project deadlines.
Salary: $80k - $90k/Year