L1 Help Desk Technician with Security Clearance
DCI Solutions Washington
DCI Job Requirement for: L1 Help Desk Technician Location: Washington, D.C. Job Description: Serve as a Level 1 Help Desk Technician to provide o Response to technical issues o Technical support to Data Engineers
- Gather necessary information and respond to customer inquiries o Over email and through ticket-based software support desk systems
- Recreate and diagnose issues reported by the client
- Triage, track, and correctly route support and user requests across the team
- Collaborate with engineering and product teams to resolve problems and find solutions
- Coordinate/manage customer contact for product and user issues across a global user base
- Ramp up new users on the product platform Qualifications:
- 3+ years of experience providing Customer Support o Preferably on complex software platforms • Consistent execution with proactive communication
- Experience working with analytical software platforms
- Proficiency in scripting: o Python, PowerShell, and/or Bash • Experience using large-scale data to solve valuable business problems
- Experience with Microsoft Office Suite
- High understanding of the business process
- Experience with Foundry is a plus Active TS/SCI Security Clearance Job Type: Full-time
Salary: $70,000-$110,000
22nd Century Technologies, Inc.Washington
Job Title– Help Desk Technician
Client Site: National Defense University
Location: Fort McNair, Washington, DC (Onsite) Employment Type: Full-Time Position Overview 22nd Century Technologies is seeking a skilled and customer-focused Help Desk...
22nd Century Technologies, Inc.Alexandria, 7 mi from Washington
Job Description – Help Desk Technician
Location: Norfolk, VA (Onsite)
Client Site: National Defense University
Company: 22nd Century Technologies Employment Type: Full-Time Position Overview 22nd Century Technologies is seeking a skilled...
CODE Plus IncWashington
a reputation for excellence, reliability, and long-term partnerships. We are currently seeking a Tier 1 Helpdesk Technician for our Helpdesk in Washington, DC. Salary: 40k Clearance: Public Trust As a trusted and growing organization, we offer stability...