Houston 65 (Cross Creek) Connect Demo - Selling Demo Rep - Part time

Job Summary: As a Selling Demo Representative, you'll sell products through various selling and hospitality events to educate and inform Customers of product features to drive customer engagement and sales.

Key Responsibilities & Essential Functions:

• Customer Service / Sales:
• Follows the customer service and hospitality model to connect with Customers, building a sense of community and driving loyalty
• Creates an atmosphere of celebration by participating in total store events
• Engages Customers with enthusiasm, sharing product knowledge, samples, and savings / value information; finds opportunities to surprise and delight Customers
• Provides excellent customer service; answers product-related questions; helps Customers locate merchandise
• Reviews educational materials (story, video, etc.) and experiences products prior to each scheduled event
• Ensures all selling material, including signage, recipe cards, coupons, etc., are printed and displayed to support customer engagement
• Prepares, stages, executes, and closes events, including product, equipment, supplies, safety / sanitation needs, marketing materials, sample payment, closing event in scheduling system, etc.
• Prepares products for use in demonstrations / samplings
• Reviews daily sales reports; understands success metrics
• Food Safety / Sanitation:
• Ensures compliance with federal, state, and H-E-B food safety regulations / standards and department SOPs daily
• Attends required food safety and related trainings
• Maintains a professional, clean, healthy, and safe work environment
• Cleans up workstation area; assists other sales Partners as needed

Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements:

Age Requirement:

• 18+

Work Experience:

• Experience in sales or customer service - Required
• Experience in product demonstration (preferred) - Preferred

Knowledge/Skills/Abilities:

• Knowledge of sales or product demonstration (preferred) - Preferred
• Strong communication and interpersonal skills - Required
• Strong customer service skills - Required
• Ability to communicate all product ingredients and recipe components to inform Customers with allergy or dietary concerns - Required
• Ability to read and interpret documents - Required
• Ability to manage multiple priorities and shift focus between projects - Required
• Ability and willingness to work flexible hours - Required
• A passion for customer service and hospitality - Required

Education:

Licenses/Certifications:

Physical Demands & Working Conditions:

• Constantly stand, reach at waist, and grasp
• Occasionally walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, and perform fine motor movements
• Occasionally be exposed to cold & hot temperatures, loud noise, wet conditions
• Demonstrate the ability to lift 35 lbs, and manage more than 25 lbs
• While there may be exceptions, the measurements noted are generally defined as-Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5
• 5.5 hours per 8-hour day; Occasionally: 0
• 2.5 hours per 8-hour day
• It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 8/1/2022