Duty Controller with Security Clearance

This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6).

• visibility or mission critical aspects of the program and performs all functional duties independently; oversees the efforts of less senior staff and/or is responsible for the efforts of all staff assigned to a specific job.

• Coordinate Duty Controller staff responsible to coordinate with the Government Duty Officer (DO) and cyber security analysts identify and correlate problems affecting USTRANSCOM customers.
• Coordinate staff responsible for Event Management to manage all events and associated lifecycle (detect, analyze, and control) as defined by the Event Management Process.
• Coordinate staff responsible for Event Management activities to include Detection, Logging, Filtering, and Significance assessment.
• Manage events following ITIL guidance to assess and document responses to each event such as automatic responses, Incidents, Problems, Changes or Alerts and Human Interventions.
• Monitor processes to achieve established Service Level Agreements (SLA), Operational Level Agreements (OLA).
• Perform Tier 1 support duties during hours when the Service Desk is closed, including answering user calls and creating incident tickets for follow‑on resolution.
• Travel to various sites on a quarterly basis, or as mission requirements dictate.
• Provides extremely high-level subject matter proficiency for work described in the task.
• Provides advanced technical knowledge and analysis of highly specialized applications and operational environment, high-level functional systems analysis, design, integration, documentation, training, and implementation advice on complex problems that require doctorate level knowledge of the subject matter for effective implementation.
• Provides status reporting to management and customer.
• Coordinate and deconflict all Authorized Service Interruptions (ASIs) across the command, ensuring synchronization with internal stakeholders and external mission partners This position is shift work rotating 40 hours a week, over 7 day/24 hours.

• BA/BS degree with five (5) or more years of experience
• DoD Secret clearance
• One of these IAT Level II certifications: Security+, CECCNA-Security, CySA+ **, GICSP, GSEC, CND, SSCP
• A Computing Environment (CE) certification or certificate for the technical area of responsibility in either Network support/defense (e.g., Splunk, Cisco, McAfee, etc.) OR (e.g., Microsoft, Linux, Solaris, etc.) Desired Qualifications: * MA/MS degree and eight (8) years or more experience
• DoD TS/SCI clearance
• ITIL Foundations V4 certification Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.