Account Executive (Customer Operations Team)
About NVD
A family-owned business, established in 1980, NVD was set up to assist vehicle manufacturers in the timely and incident free distribution of their products. We’ve established ourselves as a one stop shop providing the three main pillars of outbound logistics, including transporting, storing and enhancing our customers’ vehicles, prior to delivery to their end location.Since 1980 NVD has been at the forefront of pioneering the digitisation of the FVL industry. As early adopters of emerging technology we have been able to introduce huge efficiencies saving time and money for our customers. Our unwavering commitment to progress and continual service improvement remains at the heart of our business today.
Summary of Position:
Reporting to the Customer Operations Manager the role is responsible for the commercial management of key accounts.
Responsible for planning account activity and executing to the highest standards, The role will also require the successful candidate to deal with internal and external stakeholders to ensure that we meet and surpass our agreed SLA’s.
The role pivots on usage of a comprehensive ERP software system, in addition to a CRM system (Salesforce) and a supporting project management tool. An ability to lead work through these systems and supporting processes is a fundamental requirement for the role.
Pay and Benefits- Annual Salary range €38-45k DOE
- Pension Scheme
- Death In Service Benefit
- Digital GP Service
- Employee Assistance Programme
- Annual Leave Purchase Programme
- Long Service Awards
- Staff Purchase Schemes:
o Tyres
o Tools- Bike to Work
- Discounted Gym Membership
- Bachelor’s degree in business administration, Sales, or related field
- Proven experience in key account management or sales
- Excellent communication and negotiation skills
- Strong problem-solving abilities and strategic thinking
- Ability to work effectively in a fast-paced environment
- Ability to meet multiple deadlines and work effectively under pressure.
- Full clean driving license – Class B
- Coordination, planning and management of customer activity in line with KAM best demonstrated practice
- Conduct regular meetings with customers
- Optimizing and developing workflows.
- Internal cross functional communication of relevant information keeping applicable stakeholders abreast of ongoing internal and external projects.
- Actively promote the voice of the customer internally
- Operate nimbly and flexibly to respond to customer requirements, including onsite visits.
- Maintains excellent working knowledge of the industry – understands trends and anticipates future changes.
- You will maintain and streamline the customer and vehicle journey through NVD's supply chain with support from all business units within NVD.
- Dealing with customer queries in an efficient and professional manner.
- Generating reports as required.
- Reporting customer issues immediately to appropriate personnel and effective complaint handling
- Developing a thorough understanding of Customer Operations and the customers policies and procedures
- Helping to facilitate a Continuous Improvement and Customer Focused Environment
- Other ad hoc duties as needed.
Equal Opportunities Statement
National Vehicle Distribution is an equal opportunity employer committed to fostering a diverse and inclusive
workplace. We value openness, innovation, customer focus, and operational excellence. Our organisation
actively promotes equality and prohibits discrimination based on gender, marital/civil status, family status,age, disability, sexual orientation, race or religion, in accordance with UK equality legislation. We encourage
applications from all qualified individuals and are dedicated to creating an environment where everyone can
thrive and contribute to our shared success.
#IND2