Patient Care Coordinator- Hybrid Role

Overview:

Who we are:

Golden Steps ABA is on a mission to change lives—one step at a time. We’re not just building a team; we’re creating a community where inclusion, impact, and growth are the norm for our teammates and our patients. If you're ready to take the next step forward and want to be part of a crew that celebrates heart, hustle, and high standards, come thrive with us.

Why You’ll Love Working with us:

• Unmatched Culture

• Diversity & Inclusion

• Growth & Advancement

• Support for Continuing Education

• Benefits and Perks Created to Support You

Enjoy competitive PTO, paid sick leave, health/dental/vision coverage, and a 401K with match — because great work deserves great benefits.

Responsibilities:

Case Manager - Hybrid Role Job Description:

• Competitive Pay. Make a difference and love doing it.
• We are a small, employee-centric organization driven by our collective commitment to ABA excellence.
• Candidates must reside in NJ/NY reporting into the NJ office 3 days per week.

Qualifications:

A day in the life:

• Manage schedules and cancellations of staff in designated state.
• Act as liaison between families and therapists when needed.
• Update respective excel sheets in system.
• Ensure the utilization of client hours and therapists’ availability.
• Work alongside recruiting department to ensure available hires.
• Strategic planning to grow state and maximize caseloads.
• Collaborate with other members of the management team to build and enhance internal strategies.
• Receive and respond to patient communications.
• Collect consents and ABA paperwork from patient’s families.
• Verify insurance eligibility and coverage details.
• Record all changes and communications to patients’ accounts, as necessary.
• Maintain efficient appointment scheduling, waitlist, registration, patient flow and discharge procedures to enhance patient satisfaction.
• Handling any/all clients issues with sensitivity and strict confidentiality.
• Other tasks as assigned.

Benefits:

What You’ll Bring:

• 2 years of experience in a communication role
• 2 years of experience with and an exceptional understanding of management and strategies
• Strong time management and organizational skills
• Ability to work cross functionally
• Team player attitude and energetic
• A self-starter with strong organizational and follow up skills
• Knowledge of HIPPA regulations
• Must be proficient in Word, Excel, OneNote, and computer literate

Education:

• High School Diploma or Equivalent

This applies to all terms and conditions of employment including recruitment, hiring, compensation, training, promotions, terminations, layoffs, transfers and leaves of absence.