Senior Field Support Engineer

Overview:

By joining our team, you'll have the opportunity to work with some of the brightest minds in the industry, tackle complex challenges, and contribute to groundbreaking advancements that shape the future of technology. Headquartered in Santa Clara, California, PDF Solutions also operates worldwide in Canada, China, France, Germany, Italy, Japan, Korea, and Taiwan.

Role Summary

PDF is seeking an experienced Field Service Engineer to provide client support for PDF’s advanced ebeam inspection tool. The ideal candidate is an organized and highly motivated team player with strong initiative and communication skills and possesses the drive to deliver quality results with superb customer service on time in a dynamic, multi-disciplined, intensive and highly productive small team environment.

Responsibilities:

• Become proficient in using PDF’s cutting-edge eProbe®
• Perform startup activity with limited support from HQ.
• Perform preventative maintenance of tool and attend to equipment issues with quality fixes/repairs.
• Maintain local parts inventory and order replacement parts.
• Actively respond to tool issues by communicating with HQ engineers and participate in escalation conference calls.
• Verify operational quality of the tool after scheduled preventive maintenance is complete.
• Install and/or relocate equipment and conduct associated start-up of newly installed systems.
• Troubleshoot equipment problems and conduct diagnostic procedures to isolate the root cause and correct the issue.
• Prepare and maintain accurate logs, service records, part usage documentation, and other management reports.
• Escalate issues for prompt resolution.
• Respond to emergency calls as required in the fab.
• Build and maintain customer satisfaction through clear, consistent communication and the sharing of collective knowledge.
• Comply with all Intellectual Property guidelines and all safety procedures.

Qualifications:

• BS degree in Engineering, Science (electrical or mechanical) or equivalent combination of education and experience to perform at this level.
• Must have hands-on experience working with vacuum systems (turbo molecular pumps, ion pumps, roughing pumps), specifically in the high and ultra-high vacuum region.
• Experience with scanning electron microscopes, SEMs, preferred but not a requirement.
• Must have experience as a Field Service Engineer working with, installing or servicing 300mm capital equipment.

Pay Range: USD $70,000.00 - USD $110,000.00 /Yr.