Desktop Support Technician II
RESPONSIBILITIES: Kforce has a client that is seeking a Desktop Support Technician II in Houston, TX.
Duties:- Desktop Support Technician will evaluate hardware and software requests and provide solutions based upon business requirements and corporate standards, documenting as appropriate
- Supports and maintains the end user environment; This may include configuring new hardware, reviewing and addressing virus alerts, installing and troubleshooting software including patches, and performing tests
- Provides direct support to users for supported hardware, software and devices; This includes restoring service, providing user training, coordinating warranty repairs through third-party vendors as appropriate, and supporting special events (on-site)
- Installs, supports, and retires hardware (e.g., desktops, laptops, thin clients, monitors, mobile devices, printers); Installs and maintains related software, and wipes data prior to destruction or reissue
- Documents, maintains and recommends enhancements to work processes and standards in the area, including documenting procedures for troubleshooting and incident resolution/solution
- As a Desktop Support Technician, you will perform facility moves under guidance
- Ensures compliance with relevant policies and regulations, and escalates any concerns as appropriate
- Choosing effectively from among many different procedures or approaches in order to implement a solution
- Experience supporting A/V Teams Conference Room Equipment and MacBooks in an Enterprise environment
- Possesses working knowledge of standard end user hardware and software and able to address most issues by following established procedures
- Has expertise in standard end user hardware and software and the ability to resolve client issues
- Has a basic understanding of network connectivity and infrastructure
- Able to work to assess the client's comfort level with technology, and potentially manage their anxiety and stress
- Comfortable in an ongoing dialogue with clients that may at times be vague, confusing and/or stressful
- Understands the technology organization and where and when to escalate client or operational problems
This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law.Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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