Customer Experience Accounts Specialist (TEMP)
Gadge USA was established in 1993. Our company is a national packaging supply and supply-chain solutions company with an expansive distribution network. We manage packaging portfolios across multiple categories, combined with a scalable service model, which delivers packaging solutions and continuous improvement to our customers.
We are currently recruiting for a temporary Customer Experience Accounts Specialist, reporting to our Associate Director, Customer Experience. This role is a short-term assignment running from now through August. In this position, you will support the CX Accounts team and work closely with our customers to ensure their satisfaction and success.You will assist in building strong relationships, resolving issues, and identifying opportunities for growth. The ideal candidate is a proactive problem solver with excellent communication skills and a passion for delivering exceptional customer experiences.
What You Will Do:
- Assist in managing a portfolio of customer accounts.
- Collaborate with account managers to address customer needs, goals, and challenges.
- Proactively communicate with the account management team to provide updates, gather feedback, and address any concerns or issues in a timely and satisfactory manner.
- Provide daily inventory reports to the account management team.
- Work closely with the account managers to address customer inquiries, troubleshoot issues, and ensure prompt resolution.
- Support the accounts team in preparing proposals and presentations for customer meetings and business reviews.
Requirements
Must-Haves:
- Previous experience in a customer-facing role, such as customer service, account management, or sales support.
- Strong interpersonal and communication skills, with the ability to effectively interact with customers.
- Excellent problem-solving and critical-thinking abilities, with a proactive approach to finding solutions.
- Detail-oriented with strong organizational and time management skills to handle multiple customer requests and tasks simultaneously.
- Proficient in using MS Office Suite (Word, Excel, PowerPoint).
- Ability to adapt quickly to changing priorities and thrive in a fast-paced, deadline-driven environment.
- A customer-centric mindset and a genuine passion for delivering exceptional customer experiences.
- Willingness to learn and grow in a dynamic and collaborative team environment.
Nice-to-Haves:
- Bachelor's degree in business, Sales, or a related field preferred.
- Knowledge of industry best practices and emerging trends in logistics and supply chain management.
- Knowledge of Sage MAS100 ERP system.
- Knowledge of CRM systems such as Salesforce.
- Knowledge of Specright.
We Like People Who:
- Are passionate about “raising the bar” to produce high-quality work and deliverables.
- Have a growth mindset, with a thirst for continuous improvement and development.
- Thrive in a collaborative team environment, and open to hear suggestions and feedback.
- Have empathy and seek to understand others’ perspectives to build strong relationships.
Benefits
Additional Information:
Come “en-Gadge” with us and join our innovative, collaborative, and inclusive teams on our journey to Be the best-in-class choice For All Things Packaging®, while fulfilling our Mission: Always Packed with Commitment® to provide a great customer experience, deliver high-quality, custom packaging products and value-added supply chain solutions through a culture of teamwork, strong relationships, and a commitment to excellence.Learn more about us here.
This role will be based in our office located at 3000 Marcus Avenue, Suite 3E03, Lake Success, NY 11042.
The hourly rate will range from $25 -$30 commensurate with the candidate's experience.
Gadge USA, Inc. is a proud equal opportunity employer. All qualified applicants will be considered without regard to race, color, creed, religion, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, marital status, veteran status, or any other category protected by law.