Manager Retail Operations Inventory & Workforce Management Analyst

Position Summary & Responsibilities

The position requires strong analytical, project management, and communication skills, with a focus on driving operational efficiency, revenue growth, and compliance.

Key Responsibilities

• Perform analysis to support forecasting, labor generation, scheduling, and budgeting for North America stores.
• Validate forecast accuracy and ensure correct models by brand/store/market and seasonality.
• Prepare and cascade payroll budgets, model labor across store types, and create store-specific monthly labor budgets.
• Provide monthly reporting for Finance and support annual budget processes.
• Develop and deploy payroll guidance tools for field leadership and store teams.
• Support enhancements to labor models and WFM systems, ensuring accuracy of forecasts and metrics.
• Deliver timely resolutions for workforce management and payroll planning issues.

• Execute the Cycle Count process, partnering with Planning, Communications, Marketing, and Operations.
• Monitor negative variances in inventory, analyze trends, and report data.
• Initiate and analyze weekly inventory reporting for store and field leadership teams.
• Oversee compliance reporting reflective of shipment delivery analysis and support margin protection initiatives.

• Build collaborative relationships with cross-functional teams including Planning, Inventory Management, Finance, Marketing, Communications, and IT.
• Maintain positive, consistent written, and verbal communications with store teams and program leadership.
• Provide business support for all field and functional teams, ensuring alignment and clarity.
• Provide ongoing requirements of support for Opterus (Estee Central) related issues, including troubleshooting, escalation, and resolution.

Qualifications & Requirements

• Bachelor's Degree in Math, Finance, Business, or related quantitative fields required.
• 3+ years of experience in Retail Store Management; experience in Store Operations, Finance, or Marketing preferred.
• Quantitatively oriented with strong analytical and reporting skills.
• Detail-oriented, organized, and able to prioritize/manage workflow independently.
• Excellent verbal, written, and interpersonal communication skills.
• Proficient in Microsoft Office, especially Excel (Intermediate proficiency preferred).
• Intermediate proficiency in Microsoft Excel for reporting (pivot tables, formulas, charts), with experience using SQL for data extraction and Power BI for creating interactive dashboards and visualizations preferred.
• Experience with consumer engagement platforms and WFM systems (Blue Yonder preferred).
• Up to 20% travel to stores and affiliates.
• High degree of professionalism and ability to give/receive effective feedback.

• Builds Collaborative Relationships: Fosters trust and respect, promotes inclusion of diverse skills and experiences.
• Demonstrates Learning Agility: Anticipates change, adapts swiftly to evolving needs and demands.
• Strives for Excellence in Execution: Proactively seeks improvements, learns from successes and failures.
• Embraces and Initiates Change: Leads and drives changes that support business success.

• Reports to Senior Manager, Workforce Management with Matrix to Senior Manager, Inventory Management