Patient Access and Scheduling Coordinator

Our client, a leading healthcare provider, is seeking dedicated and detail-oriented individuals to join their team as Patient Access & Scheduling Coordinators to work in a fast paced call center setting. In this role, you will serve as the primary point of contact for patients, ensuring they receive the care they need by managing high-volume communications and precise scheduling.

education: High School

• High-Volume Call Management: Efficiently answer and manage 70–150 incoming calls and messages per day, ensuring a professional and empathetic patient experience.
• Appointment Scheduling: Coordinate and schedule appointments for various specialty departments using EPIC (HealthConnect) software.
• Detailed Documentation: Create comprehensive messages by capturing full and accurate patient information for clinical review.
• Multi-Channel Communication: Handle both inbound inquiries and outbound calls regarding account status or complaints, directing issues for further resolution when necessary.
• System Navigation: Utilize Microsoft Office Suite (Outlook, Teams, SharePoint) and scheduling systems to research patient needs and update records.
• Multitasking & Accuracy: Maintain high levels of detail and accuracy while navigating multiple screens and typing at a minimum of 40 WPM.
• Professional Compliance: Adhere to strict attendance and punctuality guidelines to ensure consistent department coverage.

• Call Center
• Scheduling Appointments
• Telephone Etiquette
• Active Listening
• Typing Skills
• Basic Computer Skills
• Follow-up
• Medical Terminology

• Years of experience: 3 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.