Field Service Technician III with Security Clearance

Oneida Technical Solutions, LLC (OTS) has a rich history of providing IT support and associated services in highly complex, highly regulated, highly secure environments, including the U.S. Department of Defense (DoD), law enforcement, health care, retail, and the casino gaming industry.

• LaFrance (CLF), an experienced federal contracting firm.

We are searching for experienced Field Service Technicians to support Peterson Space Force Base.

• Desktop hardware, software, and peripherals.

• Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals.
• Set-up and maintain user accounts, permissions, and passwords.
• Respond to tickets and requests for technical assistance in a timely manner.
• Collaborate with other IT teams to escalate and resolve complex technical issues.
• Maintain accurate records of hardware inventory and software licenses.
• Perform routine maintenance tasks, such as software updates and system backups.
• Educate end-users on basic troubleshooting techniques and best practices for using technology.

This role is also responsible for aiding in asset management of on-site devices.

• Current CompTIA Security+ or equivalent DOD baseline certification
• Minimum of 2 years of experience supporting Windows desktop/laptop/PCs and other devices
• Security Clearance is required; interim level is acceptable.
• IT education preferred.
• Experience with ServiceNow is a plus.

is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law.

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