BDC Client Care Specialist (Customer Service)

If you enjoy fast-paced environments, strong teamwork, and delivering top-tier customer care, this could be a great fit.What You’ll Do

• Answer inbound service calls with professionalism and enthusiasm
• Build strong relationships with customers and create a positive first impression
• Identify customer needs and schedule service appointments efficiently
• Make outbound calls to existing customers to support retention and appointment setting
• Help address customer questions before their appointment, including timing, estimated costs, and general service concerns
• Confirm upcoming appointments and help ensure customers are prepared for their visit
• Work closely with the BDC Director, Service Advisors, Service Managers, and support staff to deliver a smooth customer experience

• High school diploma or equivalent
• Previous customer service experience required; call center or appointment-setting experience is a plus
• Strong communication skills, both verbal and written
• Excellent phone presence and interpersonal skills
• Strong computer skills and the ability to stay organized in a fast-paced environment
• Good follow-up habits and attention to detail
• Problem-solving ability and a customer-first mindset
• Ability to prioritize tasks and manage multiple conversations and responsibilities at once

• Department hours are Monday through Friday, 7:00 AM to 6:00 PM and Saturday, 7:00 AM to 3:30 PM
• Saturday availability is required
• Off on major holidays

You’ll join a supportive, team-oriented environment where your work matters and your growth is encouraged.

Benefits

We offer a competitive benefits package, including:

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Paid holidays
• Supplemental insurance options
• 401(k) plan

For three generations, the Carlock family has remained committed to delivering an exceptional customer experience while creating meaningful career opportunities for our team members.If you’re driven, dependable, and ready to grow with a company that values your contribution, we’d love to hear from you.