PC Refresh Field Technicians

Our client, a large professional services firm, is seeking multiple PC Refresh Field Services Support Technicians for a 9-month contract to support a large-scale endpoint refresh initiative. The client will be hiring consultants in 3 locations: Amarillo, TX (1), Denver, CO (2) and Minneapolis, MN (1)

This is a hands-on, onsite role focused on executing device deployment and replacement activities while delivering a high-quality end-user experience. Technicians will work under client direction and follow established standards, tools, and procedures to support day-to-day PC refresh operations across multiple office locations.

Key Responsibilities:

• Execute end-to-end PC refresh activities including device preparation, staging, deployment, and transition from legacy devices
• Perform system imaging, configuration, and setup in alignment with client standards
• Ensure all devices are properly labeled, tracked, and documented

• Conduct pre-deployment checks including:
• Network/connectivity validation
• User login verification
• Basic application access testing (per defined checklist)

• Provide onsite support during device handoff to end users
• Assist with initial login, setup, and orientation to new devices
• Deliver white-glove customer service to ensure a smooth transition experience

• Perform basic troubleshooting for:
• Peripheral devices (monitors, keyboards, docking stations, etc.)
• Network and Wi-Fi connectivity
• User profiles and login issues
• Escalate complex technical issues following defined procedures

• Collaborate with local site leads to manage schedules, priorities, and logistics
• Maintain clear communication with stakeholders regarding deployment progress and issues
• Follow all documentation and reporting requirements

• Accurately update asset tracking systems
• Maintain deployment logs and required documentation
• Ensure compliance with all client processes and standards

Required Skills:

• 1-3+ years of hands-on desktop support, field services, or PC deployment experience
• Experience with PC imaging, configuration, and deployment processes
• Familiarity with Windows operating systems and standard enterprise applications
• Basic understanding of networking (Wi-Fi, VPN, connectivity troubleshooting)
• Strong customer service and communication skills
• Ability to follow standardized procedures with attention to detail

Desired Skills:

• Prior experience supporting large-scale PC refresh or migration projects
• Experience with asset management systems or ticketing tools (e.g., ServiceNow)
• Knowledge of Active Directory, user profiles, and endpoint management tools

We offer excellent benefits and compensation packages.

The posted range is an estimate, the actual compensation offer will be based on the candidate's experience, skills, qualifications and will be in line with internal equity