Service Desk Agent- Secret Clearance with Security Clearance

• $24.09
• 43.27/hr We are looking for a Service Desk Agent to join our team in support of the SOF MEDCOP program.

This is a great opportunity for someone who enjoys solving technical problems and providing customer support while utilizing their security clearance.

Job Description: Performs hourly data ingests and respond to Tier 1 and 2 tickets onsite in support of a live, production technology.

The role involves 8-hour shifts at the client site in Falls Church, VA.

• 11pm. * Manages manual data ingests occurring on average once every 30 minutes
• Receives and logs customer problem/request/issues by documenting the problem and updating the customers contact information.
• Performs initial level of problem identification and attempts to resolve routine or basic issues using provided knowledge articles when appropriate.

• Assists with monitoring and tracking incidents.

• Performs incident notification and escalation of problems/request/issues to responsible party.
• Performs follow up on all incidents with customer to provide exceptional customer satisfaction.
• Follows defined process to document problems within tracking software and database.
• Through provided training, attains knowledge of customer and customer specific business environment.

• Through training, attains the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals.

• Other supporting duties, as directed.
• Willingness to work overtime and varying hours as required.

• AS or BS degree in computer/information systems or related field.
• 2-5 years of applicable work experience
• Must have an active Secret security clearance
• Must have an active or be able to obtain Security+ Certification
• Must work on client-site in Fall Church, VA
• Industry certifications.

• Knowledge of Amazon Web Services (AWS) Other Job Specific Skills
• Excellent customer service skills
• Uses a knowledge document to work independently with general supervision and maintains a high-degree of professional conduct at all times
• Excellent communication and interpersonal skills
• Good problem solving and analytical skills
• Proven analytical and problem-solving abilities
• Ability to work well within a team #cjpost