Technical Support Specialist
job summary:
We are seeking a professional and detail-oriented Technical Support Specialist to join our clinical research team. In this pivotal, participant-facing role, you will be responsible for the end-to-end technical onboarding of study participants.You will ensure that all mobile hardware and wearable technology are configured to exact specifications, enabling high-quality data collection and a seamless experience for study contributors.
location: Austin, Texasjob type: Contract
salary: $29 - 33 per hour
work hours: 8am to 5pm
education: High School
responsibilities:
- Provide expert onsite technical assistance to participants during scheduled clinical visits.
- Facilitate the porting of participant mobile services to the required study platform with precision.
- Execute the configuration and pairing of Apple Watch wearables with participant mobile devices.
- Oversee the installation and calibration of proprietary applications and system settings.
- Perform rigorous verification of device connectivity, real-time data synchronization, and overall hardware functionality.
- Diagnose and resolve technical impediments related to mobile operating systems and wearable hardware.
- Document all setup completions and technical discrepancies in accordance with study protocols.
- Deliver formal instructions and technical guidance to participants to ensure competent device utilization.
- Maintain strict adherence to organizational data privacy standards, security mandates, and clinical study protocols.
qualifications:
- 2 years of relevant experience in technical support, clinical research coordination, or a related field.
Prior experience supporting clinical research or healthcare technology environments is highly preferred.
Familiarity with Mobile Device Management (MDM) systems troubleshooting mobile phones (iOS/Android) and wearable technology.
Exceptional customer service and participant-facing communication skills.
Proven ability to multitask and maintain meticulous attention to detail in a high-stakes environment.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.