Branch Operations Manager

Branch Operations Manager

Shift: Day Shift

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life, critical illness, and accident insurance
• Parental and critical caregiving leave
• Discounts and savings programs
• Commuter benefits
• Tuition reimbursement & dependent scholarships
• Adoption reimbursement

Requirements:

• 2+ years assessing customer needs or resolving issues
• 1+ year leadership experience
• Strong customer service and problem-solving skills
• Knowledge of banking laws, regulations, and compliance controls
• Cash handling experience
• Ability to work most Saturdays
• Must meet Loan Originator (LO) regulatory requirements

What you’ll do:

• Lead and supervise teller operations: Ensure timely, compliant, and high-quality teller services.
• Manage team performance: Coach, motivate, and develop staff while supporting talent hiring and development.
• Support customers: Resolve concerns, provide guidance, and build strong customer relationships.
• Oversee branch operations: Manage schedules, daily teller operations, and allocation of resources.
• Ensure compliance: Apply regulations, policies, risk management, and escalation procedures effectively.