Front Desk Concierge

apartmentThe Grove at Canopy placeTallahassee calendar_month 

POSITION SUMMARY

Responsible for greeting guests, residents and employees, managing both external and internal calls, taking and communicating messages and providing information of a general nature.

SHIFTS: Holidays and weekend availability needed, 8am to 4pm & 4p-8pm days will vary

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position. This list is not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
  • Carries out telephone answering and reception duties as required.
  • Takes complete messages with pertinent information and communicates messages to the intended recipient.
  • Greets residents and visitors. Answers inquiries and gives directions.
  • Collates brochures for the marketing department.
  • Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
  • Updates the Resident Phone List and Email List, as well as Guest and Sign-In Logs as necessary.
  • Manages appointments for residents and family members such as but not limited to hair dresser, transportation, etc.
  • Maintains and keeps desk and entry area neat and organized.
  • Organizes, distributes mail to residents, Executive Director and Department Heads.
  • Maintains adherence to all company personnel policies and established operating policies and procedures.
  • Other duties as assigned.

FL Clearinghouse | Florida Agency for Health Care Administration

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