Airline Account Manager - San Francisco International Airport
Overall, they are also the team’s primary model for the PA values and standards of performance.
PPPP:
People: Build a high-performing team that is engaged, accountable, and enjoys the workProcess: Create reliable, efficient systems that deliver consistent execution
Product: Deliver a safe, compliant, and positive passenger experience
Profit: Use resources efficiently to generate surplus for reinvestment and growth
MAIN DUTIES
PEOPLE:
Staffing- Planning: Build 2–4 week schedule aligned to flight demand and staffing levels
- Adjustment: Reallocate staff in real time for call-offs and disruptions
- Selection: Interview candidates and make hiring decisions for account
- Coaching: Deliver real-time feedback during shifts (e.g., boarding flow, compliance)
PROCESS:
Real-Time Ops- Decision: Make live calls on staffing, boarding pace, and issue handling
- Communication: Lead daily briefings and provide updates during shifts
- Enforcement: Monitor document checks, boarding procedures, and SOP adherence
PRODUCT:
Passenger Experience- Oversight: Monitor counter and gate interactions during operation
- Intervention: Step in when service or flow breaks down
- Management: Adjust staffing and boarding flow to meet departure times
- Lead day-to-day airline relationship and briefings
- Responsiveness: Address client issues within 24 hours
PROFIT:
Efficiency- Control: Manage staffing vs demand to limit overtime and idle time
- Accuracy: Submit billing inputs (hours, services) correctly and on time
- Review: Analyze OT, turnover, and performance trends monthly
Requirements
Experience Required:
This position will support TAP/Air Portugal
You’re committed and flexible, understanding that this is a 24/7 operation, including weekends and holidays:
- A minimum of THREE (3) years experience in the airline industry in a supervisory or leadership position, above the wing (Passenger Service) with a focus on customer/client relations
- Ability to work independently as well as collaboratively
- Ability to communicate effectively through oral and written means
- Ability to lead a team, bring out the best performance in the team through employee engagement; handle employee issues in an efficient and effective manner
- Flexible to work rotating shifts including weekends and holidays
Benefits
Why You’ll Love This Role at Pacific Aviation:
- Competitive Salary – $76,000- $82,000 (based on qualifications) with bonus potential
- Exciting Industry – Work in a dynamic airport environment with a supportive team
- Career Growth – We invest in our people and promote from within
- Full Benefits Package – Medical/health insurance/dental/vision/other optional insurances and 401(k) with company match
- Paid Time Off & Holidays – Because balance matters
- Professional Development – Ongoing training and growth opportunities
- A Strong, Supportive Team – We believe in respect, teamwork, and professional success
About Pacific Aviation
At Pacific Aviation, we’ve been a trusted airport services provider since 1995, supporting top airlines across the U.S., including LAX, SFO, and SEA. We believe in fostering a culture of respect, growth, and excellence, ensuring both our employees and passengers have a seamless experience every day.
Ready to Lead? Apply Today!
If you’re a proactive leader ready to make a real impact, we’d love to meet you. Apply now and take your career to new heights with Pacific Aviation!