IT Support Specialist
Judge Group, Inc. Las Vegas
Location: Las Vegas, NV
Salary: $28.00 USD Hourly - $32.00 USD Hourly
Type: 6+ Month Contract
Salary: $28.00 USD Hourly - $32.00 USD Hourly
Description:
Title: IT Support SpecialistType: 6+ Month Contract
Location: Fully Onsite - Las Vegas
Job Summary
The Help Desk Support Specialist is a mid-level role within a service desk operational environment, responsible for providing technical support to internal users. This role requires strong customer service skills and hands-on experience troubleshooting Windows environments, networking, and enterprise productivity tools.The ideal candidate can independently diagnose and resolve a wide range of hardware, software, and access-related issues.
Key Responsibilities- Provide first- and second-level help desk support to internal users, owning incidents through resolution and ensuring timely closure.
- Troubleshoot and resolve issues related to Windows operating systems, Microsoft 365 applications, Active Directory, networking, and end-user hardware and software.
- Document, track, and update all incidents, requests, and resolutions using a service desk ticketing system.
- Collaborate with internal IT teams to escalate and resolve complex or high-impact technical issues.
- Deliver consistent, high-quality customer support while maintaining strong communication and customer satisfaction.
- Assist with the setup, configuration, deployment, and maintenance of end-user hardware and software.
- 3-5 years of experience in a help desk, service desk, or technical support role.
- Strong experience supporting Microsoft 365 environments and Active Directory.
- Solid understanding of Windows operating systems, basic networking concepts, and common enterprise applications.
- Demonstrated ability to troubleshoot technical issues efficiently and follow structured problem-solving processes.
- Excellent customer service, communication, and interpersonal skills.
- Experience using service desk ticketing systems and remote support tools.
- Strong organizational skills and attention to detail.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are preferred
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Contact:
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