Office Manager

Company Overview:

Led by Drs. Steven Fite and Benjamin Monson, the practice combines cutting-edge diagnostics with a warm, patient-first approach. Great fit for individuals who value compassion, communication, and excellence in ophthalmic innovation.

Position Summary:

The office manager works closely with Human Resources and Administration on employee performance evaluations, hiring, transfers, promotions, and employee relations concerns.

Responsibilities:

• Day-to-day management of operations for the organization
• Ensure efficiency and effectiveness of clinic and front desk process
• Triage IT support requests and needs
• Place/approve office supply orders, accurately sort mail
• Lead/participate in weekly office operations meetings
• Manage physician templates and schedules
• Aid with patient flow in clinic, moving and readjusting staff as needed for proper clinic coverage
• Troubleshoot issues daily pertaining to patient care and scheduling
• Conduct monthly team meetings with all direct reports
• Update daily huddle information and display for all to view

• Ensure medical records processes and procedures run efficiently and accurately
• Identify inefficiencies and recommend solutions according to best practices

• Troubleshoot daily issues pertaining to patient care and surgery scheduling process
• Assist in process creation and update for surgery scheduling team(s)
• Hold regular meetings with surgery schedulers for feedback, process improvement, and to address issues/concerns

• Monitor and adjust staffing based on weekly overtime for direct reports; approve time off requests
• Responsible for onboarding of new front desk associates, surgery schedulers, and medical records specialists
• Conduct new hire 90 day and annual performance reviews for all direct reports with input from clinical manager/trainer for all clinical staff
• Responsible for disciplinary actions and termination of employees in conjunction with HR
• Evaluate employees as appropriate based on job duties and adherence to company policies and procedures. Provide feedback on an on-going bases and conduct timely annual employee performance reviews in partnership with the Practice Administrator/Regional Director and Human Resources

• Review outstanding balance report and work with front desk associates to collect patient payments (co-payments and prior balances)
• Manage missing charge reports
• Reconcile daily cash flow and management with NexTech and collected funds; complete weekly bank deposits

• Daily/Weekly monitor of patient comments and surveys using current reputation management software and websites.
• Work with EyeSouth marketing team to respond to on-line comments timely after posting (Google, Facebook, etc.)

• Responsible for all aspects of OSHA, to include documentation and training
• Responsible for clinic and office safety & continued staff training

Qualifications:

Education:

• High school Diploma or equivalent, secondary education preferred.

Experience:

• Minimum of 5 years of progressively responsible operations experience in a healthcare environment required
• Language skills: ability to clearly communicate thoughts and plans to clients, team members, and administration.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals.
• Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees.
• Ability to hear and understand verbal feedback from clients.
• Computer skills: ability to use Windows based applications, design programs including MD Referral Pro
• Reasoning Ability: ability to apply common sense to understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Professionalism: possess strong work ethic and high level of professionalism

Company Benefits:

We offer a competitive benefits package to our employees:

• Medical
• Dental
• Vision
• 401k w/ Match
• HSA/FSA
• Telemedicine
• Generous PTO Package

We also offer the following benefits for FREE:

• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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