Entry Level End User Technology Support Analyst

job summary:

We have a long term Entry level Desktop Support role with a client of ours located in Nashville, TN. This role is 100% onsite.

We are looking for someone with one year experience who has strong soft skills, customer service skills, and a passion for technology.

education: Associates

responsibilities:

• Provide technical support to the employees.
• Respond to employee questions and issues regarding computer systems and software, phone systems, laptops, mobile devices, and other technology systems.
• Utilize existing IT management systems (ServiceNow, ServiceRequest, AB Buyer, etc.) to manage delivery of services and solutions.
• If necessary, coordinate resolution with other internal IT groups and vendors and ensure follow-up.
• Perform installation and maintenance of computers, laptops, and virtual machines and related hardware. Install and support desktop IP telephony and telecommunications equipment. Perform moves/adds/changes for all desktop and telephone hardware as needed. Troubleshoot equipment usage as necessary.
• Coordinate efforts with technology staff from other regional offices and the EUT/TSS department. Act as liaison between the staff and these IT groups. Communicate the technology needs of your clients for which you have responsibility to the appropriate parties. Keep your manager, local business management, and EUT team apprised of technical issues for the affected offices.
• Perform local network and server administration tasks for a Windows 11 network. Assist diagnosing and resolving server and network related issues and replace local communications room hardware.
• Stay apprised of new technologies and trends in the technology industry, with a view to providing more comprehensive technology-related services to the office. Act as a technology information resource for the staff and management.
• Understand the evolving technology needs of the business units we support. Provide custom technology-based solutions as needed. Provide training for staff on software/technology issues on a regular basis.
• Provide daily metrics of problems and resolutions activities using ServiceNow.

qualifications:

Bachelor's Degree: Computer Science or Engineering degree preferred. 1-3 years working experience. 1+ year experience in desktop support or related experience.

Client facing support experience preferred.

Skills:

Excellent interpersonal and communication skills, troubleshooting abilities, a strong ability to self-manage, prioritize, and multitask are essential.

Maturity and professionalism to work directly with high level, often executive level, business and technology employees.

Strong technical skills and experience on multiple computing platforms (Laptops, VDI, Windows 11, Mac).

Experience with networking, client-server environments, mobile device administration (iPhone/Pad, Android), IP telephony, and internal and external video conferencing systems required.

Knowledge of Windows Server. E.g., folder redirection, roaming profiles, distributed file system (DFS), permissions and shares.

Strong knowledge of ServiceNow, Microsoft Intune, Office 365, Slack, Zoom, iOS and Android devices, Windows 11 OS, and PC hardware & peripherals.

Knowledge of Virtual Desktop Infrastructure (VDI)/ Citrix, Microsoft Active Directory (Active Roles interface) and Cisco desktop phones and features.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.