[ref. i52632502] Client Experience Coordinator

Overview:

Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives

Ongoing mentorship, development, leadership programs...and more

2p - 10:30p / Full Time / 40hrs / Shift Differential

Description:

JOB DESCRIPTION:

• Serves as the point person ensuring consistent and clear communication regarding prospective surgical patients with physician.
• Assists in the development and assumes responsibility for the implementation of marketing and surgical consultation conversions for the practice, which includes relationship building with current and prospective patients, managing and successfully implementing surgical acceptance strategies, and development of a referral network. Serves as the point person ensuring proper communication with current and prospective surgical patients, with physician, staff colleagues, and referring physicians.
• Employee may work under general supervision and receives general guidance on work priority with substantial employee latitude.
• Converts surgical consultation patients to surgery and creates excitement about prospective surgery options.
• Develops physician referrals via monthly sales calls, follow-up correspondence, development of educational materials, and staff training.
• Serves as key contact for cosmetic surgery inquiries including those from patients, physicians, and staff members.
• Coordinates patient seminars, including invitations, presentations, refreshments, and strategic follow-up.
• Maintains the database of patients who have had surgery, and who have not, and targets specific contacts about services and products.
• Contributes website copy. Meets with physicians monthly to discuss the results of marketing programs, and review meaningful data.
• Effectively plans and executes pre and post consultation follow up with all patients; reports weekly progress to physician, if not more frequently.
• Develops and monitors internal systems (i.e., initiate new patient tracking, patient communication and correspondence, marketing budget, and referral source follow-up).
• Develops and maintains internal patient database; identifies target patients for target marketing, mailing and telephone calls.

MINIMUM QUALIFICATIONS:

• Bachelors Degree in communication/marketing/business emphasis preferred.
• Equivalent work experience in sales, marketing, business, customer service, hospitality, travel industry or with a surgical practice may be substituted in lieu of a bachelors degree.
• Two (2) years related experience in sales, marketing, business, customer service, hospitality, travel industry or with a surgical practice.
• Experience using various software packages including database applications, spreadsheets, and word processing.

Emory Healthcare (EHC) is committed to achieving a diverse workforce through equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.

ACCOMODATIONS: EHC will provide reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Office of Diversity, Equity, and Inclusion.”

PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Additional Details:

The Emory Healthcare Network, established in 2011, is the largest clinically integrated network in Georgia, with more than 3,450 physicians concentrating in 70 different subspecialties.