Sales Support Customer Service Representative
This role is vital to the Operations team, serving as a key partner to the sales department to help increase business and maintain strong customer relationships. Please send your resume directly to jarlene.gonzalez@randstadusa.com along with your availability for a virtual interview!
salary: $25 - $26 per hourshift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
In this role, you won't just be answering phones—you will be an essential link between our customers and internal teams.- Order & Quote Management: Respond to requests via phone and email, entering orders and quotations accurately into SAP.
- Sales Support: Forward leads to Sales Managers for follow-up and assist in the smooth flow of orders to maintain relationships with new and existing customers.
- Logistics Coordination: Track sales orders in transit to ensure timely shipments and coordinate with other departments regarding purchase orders and delivery dates.
- Conflict Resolution: Act as an intermediary to resolve customer complaints and inquiries with a positive, solution-focused approach.
- Experience: At least 2 years of customer service experience, preferably in a B2B environment.
- Technical Proficiency: Skilled in MS Office and Adobe products; experience with SAP is required.
- Communication: strong written and verbal communication skills; bilingual (Spanish) is strongly preferred.
- Organization: Excellent time management skills with the ability to handle multiple projects and stay organized.
- Education: High School Diploma required; a 2-year Associate's Degree is preferred.
***THIS ROLE IS 100% IN OFFICE LOCATED IN PLANT CITY, FL (none remote)***
Skills- Active Listening
- Telephone Etiquette
- Interpersonal Sensitivity
- Basic Computer Skills
- Customer Relationship Management
- Sales Administration
- Inside Sales
- Sales
- Customer support
- Customer Service
- Follow-up
- Sales Support
- Years of experience: 5 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.