Call Center Agent

Overview:

With more than 3,000 eye doctors referring their patients and trusting their own eyes to NVISION surgeons, NVISION Eye Centers is the Eye Doctors' #1 Choice®.

The ideal candidate will have a background in Ophthalmology and will be able to support calls oriented towards Ophthalmology.

This is an onsite position in Seguin, TX.

Responsibilities:

• Answers telephone promptly in a polite and professional manner and exceeds patient satisfaction.
• Able to answer questions related to Ophthalmology and evaluate when to escalate up.
• Presents in a professional and educated manner to all customers, patients, and Dr.'s that call in.
• Places outbound telephone calls.
• Researches and resolves issues to ensure patient retention and satisfaction.
• Directs calls to other departments as needed.
• Use sound judgment in handling calls, especially with upset patients.
• Understanding of when to escalate calls to physicians/practice manager.
• Schedule appointments correctly – servicing multiple centers.
• Maintains knowledge of company products and customer service processes
• Ability to handle a Call Center environment: work quickly and multi-task.

Qualifications:

• 2+ years experience in high volume call center preferred but willing to train the right person
• Ophthalmology experience preferred
• Associates degree and/or other comparable degrees a plus
• Bilingual is a plus (English/Spanish)

#NVisionClinic

Min: USD $18.50/Hr.