Shift Manager

Job Description for Bruno's Pizza:

• Promote, work, and act in a manner consistent with the mission of Bruno's Pizza: To serve delicious pizza to our community and exceed expectations in quality and service.
• Ensure that all restaurant policies, procedures, standards, specifications, guidelines, and training programs are followed and completed in a timely manner.
• Welcome all guests and provide responsive, friendly, and courteous service at all times.
• Prepare and serve all food and products according to Bruno's Pizza's recipes, portioning, cooking, and serving standards.
• Follow cash handling and reconciliation procedures for opening and closing to control cash and other receipts according to restaurant policies.
• Achieve company objectives in sales, service, quality, appearance of the facility, and sanitation and cleanliness by training employees and creating a productive working environment.
• Compile and balance cash receipts at the end of the shift and perform various financial activities.
• Supervise and participate in kitchen and dining area cleaning activities.
• Estimate ingredients and supplies required to prepare a recipe, investigate and resolve complaints regarding food quality, service or accommodations.
• Control inventories of food, equipment, smallware, and liquor and report shortages.
• Purchase or requisition supplies and equipment as needed to ensure quality and timely delivery of services.
• Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner.
• Observe and evaluate workers and work procedures to ensure quality standards and service.
• Understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the restaurant, employees, and guests.
• Schedule labor as required by anticipated business activity and ensure that all positions are staffed and labor cost objectives are met.
• Assign duties, responsibilities, and workstations to employees in accordance with work requirements.
• Analyze operational problems, establish procedures to alleviate issues like theft and wastage.
• Be knowledgeable about restaurant policies regarding personnel, perform personnel actions such as hiring, providing employee orientation, and training.
• Oversee restaurant policies on employee performance appraisals and strive to develop staff in all areas of professional development.
• Recommend measures for improving work procedures and worker performance to increase service quality and job safety.
• Ensure that all equipment is kept clean and in excellent working condition through personal inspection and following the restaurant's preventive maintenance programs.
• Arrange for equipment maintenance and repairs and coordinate a variety of services such as waste removal and pest control.
• Collaborate with other personnel for menu planning, serving arrangements, and related tasks.
• Coordinate with and assist fellow employees to meet guests' needs and support restaurant operations.
• Fill in for fellow employees when needed and ensure guest service standards and efficient operations.

Supplemental:

• Greet and seat guests, present menus and wine lists.
• Schedule the use of facilities or catering services and negotiate details of arrangements with clients.
• Present bills and accept payments.
• Develop restaurant objectives, budgets, policies, procedures, and strategies.
• Control Labor %
• Food Cost %
• Expenses (Fixed and Variable)