Guest Services Project Manager - 26-05038

Job Duration: 6 Months

Job Summary:

The ideal candidate will be highly autonomous, capable of building scalable processes, and skilled in driving alignment across cross-functional teams.

Key Responsibilities:

• Serve as the central intake point for all Guest Services initiatives
• Capture, structure, and track incoming work across multiple domains
• Define and implement intake standards for clear scoping and execution
• Develop frameworks for prioritization, work sizing, and ROI evaluation
• Collaborate with cross-functional teams including AI, product, engineering, operations, and external partners
• Build and maintain a consolidated roadmap reflecting priorities, dependencies, and capacity
• Provide executive-level reporting and visibility into project progress
• Drive alignment, ownership, and accountability across stakeholders
• Identify and remove blockers to ensure smooth execution
• Lead end-to-end project management for process improvements and technology implementations

Required Qualifications:

• 6+ years of program/project management experience in customer support, contact center, or service operations
• Proven experience building intake/orchestration models, PMO frameworks, or operating structures from scratch
• Strong ability to manage ambiguity and multiple competing priorities
• Demonstrated success in cross-functional stakeholder management
• Experience developing prioritization frameworks and ROI methodologies
• Excellent organizational, communication, and problem-solving skills
• Ability to work independently with minimal supervision

Preferred Qualifications:

• Experience with AI, automation, or digital customer support initiatives
• Background in process optimization and operational transformation

For more details reach at ndogra@navitassols.com