Wellness Concierge

This role is perfect for someone who is passionate about wellness, enjoys working with people, and thrives in a dynamic environment.

Who You Are:

• A people person with a passion for health, wellness, and creating memorable guest experiences.
• Organized, detail-oriented, and able to multitask in a fast-paced environment.
• A proactive problem solver with excellent communication and interpersonal skills.
• Comfortable with technology, including scheduling software and payment processing systems.
• Professional, positive, and eager to contribute to a supportive team environment.

Tasks

Customer Experience:

• Greet every guest with a warm and professional demeanor.
• Guide guests through their therapy sessions and answer any questions about the services offered.
• Assist members with scheduling, rescheduling, and managing their appointments.
• Provide product recommendations and detailed explanations of therapies to enhance guest experiences.

Front Desk Operations:

• Manage check-ins and check-outs efficiently and accurately.
• Handle membership sign-ups, renewals, and inquiries, ensuring every guest feels valued and informed.
• Process payments and maintain accurate records of transactions.
• Maintain a clean, organized, and inviting reception area.

Support & Teamwork:

• Coordinate with the Wellness Manager to ensure smooth daily operations.
• Assist with inventory management, such as retail products and supplies for therapies.
• Address guest concerns or issues promptly, escalating to the manager when necessary.
• Collaborate with team members to deliver a seamless guest experience.

Education & Advocacy:

• Stay knowledgeable about all therapies offered, including their benefits and usage guidelines.
• Share insights on how therapies can support guest wellness goals.
• Promote the mission of Scape Relaxation to guests and the local commun

• Previous customer service or front desk experience preferred (spa, wellness center, hospitality, or fitness industry is a plus).
• Strong communication and interpersonal skills.
• Availability to work flexible hours, including evenings and weekends.
• A passion for wellness and eagerness to learn about our therapies.

• Competitive hourly wage with opportunities for bonuses or incentives.
• Complimentary Scape Relaxation membership to experience the therapies you promote.
• Ongoing training to help you grow within the wellness industry.
• A positive, team-oriented workplace where your contributions are valued.

At Scape Relaxation, we’re on a mission to make wellness accessible, affordable, and transformative for everyone. If you’re ready to make a difference in people’s lives and be part of a supportive, purpose-driven team, we’d love to hear from you!

Apply today and join the Scape Relaxation family.