Call Center Specialist CSR - BCS Program
Customer Service Representative (BCS)
📍Onsite Position
💲$21.00 per Hour
🕗Monday through Friday, 8:00 AM to 4:30 PM
🎉
Weekends Off!
Make a Difference with Every Conversation
Are you a caring and empathetic customer service professional who enjoys helping people through challenging situations?
Do you thrive in a role where you can listen, solve problems, and provide meaningful support instead of rushing callers off the phone?
If you're looking for a rewarding career with a consistent weekday schedule and the opportunity to make a positive impact every day, we'd love to hear from you!
About the Role
As a Customer Service Representative (BCS), you'll serve as the first point of contact for individuals seeking assistance with important social service programs. Every call is an opportunity to provide guidance, answer questions, and deliver exceptional customer care with professionalism, patience, and empathy.
Your ability to actively listen, communicate clearly, and resolve concerns efficiently will help ensure every caller receives the support they deserve.
Outstanding attendance and reliability are essential for success in this role.
What You'll DoAnswer high-volume inbound calls from program applicants and recipients.
Provide accurate information regarding social service programs and benefits.
Document all customer interactions thoroughly and accurately.
Follow established scripts, policies, and procedures.
Research questions and resolve issues while maintaining quality standards.
Demonstrate compassion and empathy when assisting callers in difficult situations.
Handle confidential and sensitive information with professionalism.
Identify trends in customer inquiries and communicate them to leadership.
Meet and exceed daily goals for customer service, call quality, and productivity.
What We're Looking For
We're seeking professionals who genuinely enjoy helping others and can remain calm, patient, and solution focused during every interaction.
Successful candidates have: Exceptional customer service skills
Strong active listening and communication abilitiesCompassion, patience, and empathy
Excellent problem-solving and conflict resolution skills
Strong attention to detail and documentation accuracy
Ability to multitask while navigating multiple computer applications
Confidence working in a structured, high-volume call center environment
Dependable attendance and punctuality
Minimum QualificationsHigh School Diploma or GED required
Minimum of 6 months of call center experience
OR
Associate degree (or higher) may substitute for the required call center experience
Must be at least 18 years of age
Ability to pass a 30 WPM typing test
What We Offer
✅Competitive pay of $21.00 per hour
✅Paid training
✅Monday through Friday schedule
✅
No nights or weekends!
✅Supportive team environment
✅Meaningful work helping individuals access important community resources
✅Opportunity to build valuable customer service experience
Apply Today!
If you're passionate about helping people, enjoy solving problems, and want to work in a role where empathy and customer care truly matter, we'd love to meet you.
Apply today and take the next step toward a rewarding customer service career!