Desktop Deployment Technician

1. Deployment & Systems Integration

• Hardware Preparation: Image, configure, and test desktops and laptops for new hires and hardware refresh cycles.
• OS & Software Management: Install and maintain Windows operating systems, the Microsoft Office suite, and enterprise-level security software.
• Network Integration: Collaborate with Infrastructure teams to ensure all endpoints are properly joined to the domain and integrated into the network.

1. Maintenance & Optimization

• Lifecycle Management: Execute hardware upgrades, firmware updates, and critical security patches.
• Automation: Develop and implement scripting or automation tools to reduce manual deployment tasks and increase department efficiency.
• Documentation: Create and update standard operating procedures (SOPs) and technical guidelines for the deployment lifecycle.

1. Technical Support & Troubleshooting

• Issue Resolution: Act as a tier-2 escalation point for hardware and software malfunctions, diagnosing root causes and implementing long-term fixes.
• Stakeholder Support: Provide clear, timely communication to end-users during deployments to minimize downtime and ensure a smooth transition.

• Education: Bachelor's degree in Computer Science, IT, or a related field (preferred) or equivalent professional experience.
• Experience: Minimum of 2 years in desktop deployment, hardware/software installation, and enterprise-level configuration.
• Technical Skills:
• Expert knowledge of Windows OS and Microsoft 365 environments.
• Proficiency in troubleshooting PC hardware components and peripherals.
• Familiarity with anti-virus and endpoint security management.
• Soft Skills: Strong organizational skills with the ability to manage multiple projects simultaneously; excellent verbal and written communication.

Preferred Qualifications:

• Enterprise Tools: Direct experience with the Ivanti imaging platform or similar systems (SCCM, MDT, or Intune).
• Scripting: Basic knowledge of PowerShell, Python, or Batch scripting for task automation.
• Certification: CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar.

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