Delivery Manager
job summary:
Randstad Digital is seeking an experienced, technically excellent, operationally focused Delivery Manager to support a key Financial Services client. This role is crucial for executing delivery excellence, including achieving high client satisfaction, financial forecast management and accuracy, providing day-to-day talent engagement, and bringing new ideas and continual improvement to the engagement.
location: Westlake, Texasjob type: Solutions
work hours: 9am to 5pm
education: Bachelors
responsibilities:
Job Duties - Key Responsibilities
Talent Management & Performance
Operational Execution: Drive the day-to-day execution of servicesTeam Support: Serve as the first point of contact for team resources regarding project status, process questions, and general support.
Performance Governance: Conduct weekly/monthly governance tailored to each role and participate in monthly 1:1 meetings with each team member to review overall project status and deliverables. Facilitate monthly team meetings to review high-level project status, collaborate on best practices, and identify Continual Service Improvement (CSI) opportunities.
Coaching and Development: Evaluate performance based on key metrics and internal/client feedback, providing coaching & technical assistance. Work closely with Service Line technical Subject Matter Experts (SMEs), and support continuous improvement.
Talent Scorecards: Implement and manage the talent scorecard system, providing prompt coaching for Tier 3 (requires assistance) resources to ensure readiness for seamless replacements.
Process Governance and Execution
Resource Onboarding, compliance, and training: Support the Delivery Director in managing onboarding activities, including:
Timecard and project-specific instructions, including weekly timesheet submission and approval
Facilitate introduction of new team members, outline mandatory training program and expectations, conduct Knowledge Transfer (KT), and submit necessary system access requests.
Ensure resource compliance, conduct screenings, and perform identity verification
Assist with laptop Setup and provide support as needed
Risk and Escalation: Oversee the project, track progress, and serve as a resource for proactive risk and issue identification, escalating concerns to the Delivery Director.
Operational Governance: Participate in Weekly/Bi-Weekly/Monthly Operational governance meetings with the client team and the Randstad Delivery Director.
Continuity: Proactively plan for resource transitions and backfills, maintaining a warm replacement bench to minimize the risk of engagement downtime.
Financial Management:
Collaborate with the Delivery Director to ensure accuracy of all financial workbooks and monthly forecasts
Manage the engagement roster and keep current as changes occur
Review all monthly invoices for accuracy
Work closely with the Finance, PMO, Contract Management, and Billing teams
Qualifications and Skills
B.S. degree in Computer Science or equivalent experience
Proven client relationship management experience
Ability to effectively manage a large team spread across multiple geographies
Demonstrated experience in a Delivery Management or similar role (preferably with a background in the Banking, Financial Services, or Insurance industries).
Strong analytical, facilitation, and communication skills (written and verbal).
Proven capacity to efficiently multi-task and work towards issue resolution in a timely manner.
Familiarity with systems development methodologies, formal documentation processes, and the software development lifecycle.
Experience with Agile/Scrum development environments is strongly preferred.
Familiarity with or technological experience relevant to Application Development, Data Engineering, and AI.
Experience with Google Suite is a plus
Job Requirements - Key Responsibilities
Talent Management & Performance
Operational Execution: Drive the day-to-day execution of servicesTeam Support: Serve as the first point of contact for team resources regarding project status, process questions, and general support.
Performance Governance: Conduct weekly/monthly governance tailored to each role and participate in monthly 1:1 meetings with each team member to review overall project status and deliverables. Facilitate monthly team meetings to review high-level project status, collaborate on best practices, and identify Continual Service Improvement (CSI) opportunities.
Coaching and Development: Evaluate performance based on key metrics and internal/client feedback, providing coaching & technical assistance. Work closely with Service Line technical Subject Matter Experts (SMEs), and support continuous improvement.
Talent Scorecards: Implement and manage the talent scorecard system, providing prompt coaching for Tier 3 (requires assistance) resources to ensure readiness for seamless replacements.
Process Governance and Execution
Resource Onboarding, compliance, and training: Support the Delivery Director in managing onboarding activities, including:
Timecard and project-specific instructions, including weekly timesheet submission and approval
Facilitate introduction of new team members, outline mandatory training program and expectations, conduct Knowledge Transfer (KT), and submit necessary system access requests.
Ensure resource compliance, conduct screenings, and perform identity verification
Assist with laptop Setup and provide support as needed
Risk and Escalation: Oversee the project, track progress, and serve as a resource for proactive risk and issue identification, escalating concerns to the Delivery Director.
Operational Governance: Participate in Weekly/Bi-Weekly/Monthly Operational governance meetings with the client team and the Randstad Delivery Director.
Continuity: Proactively plan for resource transitions and backfills, maintaining a warm replacement bench to minimize the risk of engagement downtime.
Financial Management:
Collaborate with the Delivery Director to ensure accuracy of all financial workbooks and monthly forecasts
Manage the engagement roster and keep current as changes occur
Review all monthly invoices for accuracy
Work closely with the Finance, PMO, Contract Management, and Billing teams
Qualifications and Skills
B.S. degree in Computer Science or equivalent experience
Proven client relationship management experience
Ability to effectively manage a large team spread across multiple geographies
Demonstrated experience in a Delivery Management or similar role (preferably with a background in the Banking, Financial Services, or Insurance industries).
Strong analytical, facilitation, and communication skills (written and verbal).
Proven capacity to efficiently multi-task and work towards issue resolution in a timely manner.
Familiarity with systems development methodologies, formal documentation processes, and the software development lifecycle.
Experience with Agile/Scrum development environments is strongly preferred.
Familiarity with or technological experience relevant to Application Development, Data Engineering, and AI.
Experience with Google Suite is a plus
Desired Skills & Experience - B.S. degree in Computer Science or equivalent experience
Proven client relationship management experience
Ability to effectively manage a large team spread across multiple geographies
Demonstrated experience in a Delivery Management or similar role (preferably with a background in the Banking, Financial Services, or Insurance industries).
Strong analytical, facilitation, and communication skills (written and verbal).
Proven capacity to efficiently multi-task and work towards issue resolution in a timely manner.
Familiarity with systems development methodologies, formal documentation processes, and the software development lifecycle.
Experience with Agile/Scrum development environments is strongly preferred.
Familiarity with or technological experience relevant to Application Development, Data Engineering, and AI.
Experience with Google Suite is a plus
qualifications:
Demonstrated experience in a Delivery Management or similar role (preferably with a background in the Banking, Financial Services, or Insurance industries). Proven capacity to efficiently multi-task and work towards issue resolution in a timely manner.
Familiarity with systems development methodologies, formal documentation processes, and the software development lifecycle.
Experience with Agile/Scrum development environments is strongly preferred.
Familiarity with or technological experience relevant to Application Development, Data Engineering, and AI.
skills:
Tier 3,AI,Google Suite,Data Engineering,Computer Science,software development lifecycle,Application Development,systems development,multi-task,analytical,communicatio