Service Coordinator

Service Coordinator - Vaughan, ON

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.

Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.

Summary:

The Service Coordinator will report to the Service Manager and work closely with various other departments, coordinators, partners & clients. This role is a full time permanent role based out of our Head Office in Vaughan, ON.

Key Responsibilities:

• Manage a dynamic technician schedule.
• Work as a team with other coordinators to efficiently manage the daily work of approximately 25 technicians.
• Create & process various internal documents with a high level of accuracy.
• Monitor inventory and coordination of parts, tools/equipment & other assets to help set our field staff up for success.
• Accurately perform internal inventory adjustments.
• Monitor consumable stock levels and place restock orders as necessary.
• Assist with reviewing documents for billing issues, hours, variances, etc.
• Review in a timely manner all technician work orders, ensuring speedy delivery of client quotations, invoicing and further work where required.
• Aid with inquiries from various internal departments.
• Manage digital assets in an organized, efficient manner.
• Answer phone calls typically related to service requests, requests for quotations, reports, invoicing issues etc.
• Check, organize and respond to email requests from clients, internal and partners/subcontractors.
• Liaise between client, vendors, field staff & internal staff.
• Light purchasing where required, ordering parts for field work.
• Work with Service Manager to resolve higher level client issues, last minute changes to schedule and warranty issues.
• Ensure work is performed in compliance with ISO quality standards and compliance procedures.
• Requirements and Skills:
• 3 or more years coordination experience preferred.
• Experience in the Fire Protection industry would be considered an asset.
• Strong computer/administrative skills (Microsoft Office – Excel, Word, etc.).
• Superior customer service skills.
• Strong interpersonal skills and team player.
• Ability to meet tight deadlines.
• Strong communication skills, written and verbal.
• Strong organizational skills.

What Mircom Offers:

• A great working environment
• Competitive salary
• Group insurance benefits
• Company RRSP program

In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.

We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.

In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.

Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited .

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