Senior Director IT Network Services (CONFIDENTIAL)

Duration : full time role

Senior Director, IT Network Services

This senior leadership position is responsible for the end-to-end engineering, delivery, and ongoing operations of enterprise network services. The role ensures a highly reliable, secure, and scalable connectivity foundation that supports company growth and large-scale business transformation initiatives.

The position blends deep technical expertise with strong operational leadership to modernize network, voice, security, and cloud connectivity services-while delivering consistent, high-quality outcomes across retail locations, distribution environments, corporate offices, and cloud platforms.

• Leads engineering, delivery, and operational execution of enterprise network services including SD-WAN/WAN, remote access, wireless, data center LAN, voice, cloud networking (Azure), firewalls, load balancers, proxy services, and DNS.
• Ensures high availability, security, and performance across geographically distributed environments.
• Provides senior-level technical leadership during major incidents, including executive communication and coordinated service restoration.
• Drives root cause analysis (RCA) and corrective actions to improve system stability, resilience, and end-user experience.
• Aligns disaster recovery and resiliency planning with business continuity and IT service management (ITSM) practices.
• Translates enterprise network strategy and reference architectures into scalable engineering standards and roadmaps.
• Oversees solution design and implementation, balancing performance, scalability, security, risk, and total cost of ownership.
• Leads modernization efforts across network infrastructure, including SD-WAN, wireless, data center, voice, and cloud platforms.
• Introduces automation, telemetry, and configuration management to improve consistency, scalability, and operational efficiency.
• Oversees lifecycle management, including refresh strategies, technical debt reduction, and retirement of legacy technologies.
• Ensures initiatives are properly scoped, resourced, and delivered on time and within budget.
• Coordinates execution across internal teams, managed service providers, carriers, and technology partners.
• Partners with IT leadership on prioritization, governance, and investment alignment.
• Enhances service levels, monitoring capabilities, and operational processes.
• Serves as a trusted advisor to IT, Information Security, Operations, and other business stakeholders.
• Collaborates with security teams to strengthen segmentation, perimeter controls, and risk mitigation strategies.
• Champions technologies that improve workforce productivity and business outcomes.

• Serves as the primary escalation point for managed service providers and strategic vendors.
• Maintains strong understanding of outsourcing, carrier, and supplier agreements.
• Drives vendor accountability for service delivery, cost management, and performance outcomes.
• Partners with Procurement on governance, service improvement initiatives, dispute resolution, and contract negotiations.
• Promotes operational excellence and performance management across supplier relationships.

• Leads network engineering and operations teams, establishing clear expectations for performance and accountability.
• Develops technical and leadership capabilities through coaching, mentoring, and structured development plans.
• Defines career paths, certification strategies, and skill development aligned with modern technologies.
• Partners with HR on workforce planning, succession strategies, and organizational design.
• Fosters a culture of engineering excellence, data-driven decision-making, and continuous improvement.
• Demonstrates executive presence and the ability to influence cross-functional teams and external partners.

• Supports development and management of operating and capital budgets for network services.
• Leads capacity planning and forecasting to ensure scalable and cost-effective investments.
• Validates vendor consumption models and cost structures.
• Identifies cost optimization opportunities through standardization, automation, and lifecycle management.

Qualifications

Education:

• Bachelor's degree required (Computer Science, Engineering, Information Systems, or related field)
• Master's degree preferred
• Relevant certifications preferred (e.g., Cisco, Fortinet, Palo Alto, Aruba, Microsoft Azure)

Experience:

• 15+ years of experience in large-scale, distributed enterprise network environments
• 10+ years of leadership experience across network engineering and/or operations in complex, multi-vendor settings
• Proven experience designing, delivering, and operating enterprise SD-WAN, wireless, LAN, voice, and cloud networking solutions
• Strong expertise in Azure cloud networking and modern network security architectures
• Demonstrated success improving operational stability through structured engineering practices and lifecycle management
• Experience managing managed service providers, carriers, and strategic vendors in matrixed organizations
• Experience in retail or other highly distributed enterprise environments strongly preferred

• Deep knowledge of SD-WAN, routing, switching, wireless technologies, segmentation, and secure edge services
• Strong understanding of firewalls, secure web gateways, proxies, load balancers, DNS, and remote access solutions
• Experience with voice and collaboration technologies, including VoIP and SIP
• Expertise in cloud networking (Azure) and hybrid enterprise environments
• Strong grasp of network security, resiliency, disaster recovery, and lifecycle management
• Familiarity with ITIL-based operations, incident management, and service governance frameworks
• Ability to clearly communicate complex technical and financial concepts to both technical and business stakeholders

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