Junior IT Analyst

About Marcura:

We are now seeking a Junior IT Analyst to join our high‑impact team and contribute to the success of one of the sector’s most forward‑looking organisations.

Who We’re Looking For:

We’re searching for a Junior IT Analyst to join our team.

That will:

• Work closely with teams across the business (both US and internationally based employees) supporting internal users with systems maintenance: by monitoring and updating configuration Items (CIs) to ensure accuracy for operational needs.
• Diagnose and resolve issues with software, hardware, connectivity, and user access.
• Manage inventory of IT devices, peripheral equipment, and consumables.
• Maintain adequate levels of equipment and consumable products.
• Replacement of defective equipment and tracking of equipment return to and from employees from around the world.
• Take on additional tasks and projects, as assigned

• Understanding of IT equipment – workstations, servers, networks, peripherals.
• 3+ years of experience in technical support.
• 3+ years of experience in general hardware support for servers and workstations.
• Experience troubleshooting within Microsoft Windows.
• Experience troubleshooting within Microsoft Office.
• Strong organizational and documentation skills.
• Experience supporting users (both internal and external) utilizing a ticketing system (zendesk).

We’ll give you extra credit for:

• A+ certification
• Workstation imaging
• Peripheral configuration
• Router configuration

Benefits

• Freedom: We trust you to do your thing and do it well.
• Professional Development: We work with you to grow your skills and push you forward.
• Travel: You will get the unique opportunity to travel on ship to meet with crew members around the world.
• Entrepreneurship: We embrace new ideas and people who have the drive to see them through. If you are a doer, look no further
• Benefits: Medical, dental, vision, disability insurance, 401k, flexible spending accounts, parental leave, paid vacation, and more.
• Random: Snacks, Ping-Pong table, company events (happy hours, lunches with our leadership teams, outings to sports events, etc.).

Brightwell is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture.