Bilingual Customer Care Representative - State Farm Agent Team Member

Bilingual Customer Care Representative - State Farm Agent Team Member

Position Overview

Fluency in Spanish and English is required for this role.

• Build and maintain strong relationships with existing customers to support retention and loyalty
• Identify coverage gaps and service needs during reviews
• Serve Spanish- and English-speaking customers clearly and accurately
• Follow up consistently to support customer loyalty and retention
• Maintain accurate customer records in the agency system
• Handle policy questions, billing inquiries, and coverage changes accurately
• Resolve service issues with patience and professionalism

• No prior insurance experience required
• Fluent in Spanish and English (required)
• Willingness to obtain the required Property and Casualty license
• Positive, professional, customer-first attitude
• Excellent listening, empathy, and problem-solving skills
• Organized and detail-oriented with strong follow-through

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off (vacation, sick, and personal days)
• Paid company holidays
• Clear career advancement paths

Pay range: $52,000-$60,000 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.