Remote Epic Application Analyst
Sigma Systems, Inc. Aurora
170418 Remote Epic Application Analyst Aurora, CO 9 Months
Sigma, Inc. is seeking a Remote Epic Application Analyst to work remotely at Children's Hospital Colorado in Aurora, CO.
Requirements- Experience 5+ years Epic build experience Education: Willow IP Certification (required) Willow Inventory (preferred)
- Certifications: Pharmacist or Pharmacy Technician preferred, not required
- Certifications Willow IP Certification Willow Inventory (preferred) New Traveler Considered No Essential Functions Analyze and diagnose complex system issues
- Identify root causes and resolve or escalate appropriately Plan, design, implement, maintain, optimize, and support applications
- Gather, validate, and translate complex technical requirements into design and development specifications
- Collaborate with clinical users and IT teams through evaluation, design, testing, implementation, and maintenance
- Address highly technical issues during installation and maintenance
- Coordinate preparation, coding, testing, and debugging of complex programs
- Design, analyze, and build workflows to meet user needs Configure and integrate electronic and mechanical hardware with software solutions
- Gather and analyze data to troubleshoot incidents
- Document process and resolution Document design, application, and technical specifications
- Assist with support and training materials Identify reporting needs and collaborate with report developers
- Partner with vendors to resolve system issues and improve performance and usability
- Recommend system improvements to vendors
- Review documentation for upgrades and monthly system updates; assess impacts Provide Tier 2 and Tier 3 end-user support
- Mentor team members on technical and customer support skills
- Act as project lead for complex initiatives
- Participate in on-call rotation as required Scope & Level Guidelines
- Broad knowledge of concepts, practices, and procedures within specialization
- Complexity Broad, complex duties requiring advanced organizational and specialty knowledge
- Decision Making Independent judgment with authority to escalate high-impact or complex decisions
- Communication Communicates complex, interpretive information using discretion and independent judgment Supervision Limited supervision with high independence; supported by lower-level staff as applicable
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