Nexthink Engineer

Job Type: Full Time

Job Responsibilities:

• Install, configure, and maintain the Nexthink platform across enterprise environments.
• Manage Nexthink Collector packaging and agent rollouts.
• Set up integrations with enterprise systems such as AD, SSO, Jira/ServiceNow, chatbots, monitoring tools, etc.
• Create and customize dashboards, alerts, campaigns, flows, application experience modules, and remote actions tailored to customer needs.
• Analyze Nexthink data, generate insights, and provide periodic updates to technical and business stakeholders.
• Perform baseline analysis of end-user devices and application KPIs; define threshold metrics; contribute to SLA documentation.
• Produce scheduled reports (Weekly/Monthly/Quarterly).
• Work closely with IT, EUC, and support teams to implement improvement initiatives.
• Present Nexthink findings and value propositions to customers periodically.
• Develop scripts in PowerShell to automate tasks and integrate with AD or Windows components.
• Maintain detailed documentation for Nexthink processes and configurations.
• Provide enablement, training, and support to increase adoption among Service Desk and EUC teams.
• Identify opportunities for process optimization and enhance Digital Employee Experience (DEX).
• Stay current with platform updates, best practices, and industry trends.
• Provide technical support for end-user computing, Intune, AD, and application monitoring environments.
• Collaborate effectively with both technical and non-technical stakeholders.

Must Have / Required Skills:

• Strong hands-on experience with Nexthink platform (Collector packaging, agent rollout, platform setup).
• Proven experience integrating Nexthink with AD, SSO, ITSM tools (Jira/ServiceNow), monitoring tools, bots, etc.
• Expertise in creating Nexthink Dashboards, Alerts, Campaigns, Remote Actions, Flows, Application Experience modules.
• Strong command of NQL.
• Ability to analyze, interpret, and present Nexthink data with actionable insights.
• Good understanding of Windows environments and EUC operations.
• Solid PowerShell scripting skills (L2 level or above) including automation involving AD and OS components.
• Experience with Intune, Azure Cloud, Application Monitoring, and desktop support.
• Good communication and stakeholder engagement skills.
• Familiarity with visualization tools like Tableau/Power BI (basic to intermediate preferred).

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