Desktop Support Analyst Level 2-3

We are seeking an experienced Desktop Support Engineer with extensive IT support and can provide executive support to corporate end users.

education: Associates

Candidate will be traveling 25% to 30% of the time to regional offices to help with deployments and application support and hardware requirements.

Skills - Helpdesk , ServiceNow, Office365, Active Directory, Windows 11 Job Duties

Resolve incidents and requests related to users' workstation system (both hardware and software)

Provision and termination of account in different systems (e.g.Microsoft Active Directory, Exchange, Cognos)

Provision and maintain mailboxes, distribution lists, etc. Diagnose, resolve, or escalate IT support issues for software and hardware

Create and maintain documentation (knowledge base articles, processes, procedures, guided scripts)

Proven experience in providing client-facing support with demanding customers while adhering to established procedures

Experience using an incident/ticketing system is a plus (e.g. ServiceNow) Job

1. year college degree or technical school certification is preferred but not required

Superior communication and facilitation skills strong organizational skills and ability to manage multiple competing tasks

Strong technical troubleshooting and problem-solving skills Ability to support Microsoft Office Suite: Active Directory, Microsoft Office 2016, Office 365, Win11 and Tanium

Proficient with security related software: Symantec, Bit9, Kaseya, Aternity Handle end user interactions with poise while maintaining composure Administer Windows domain user accounts (Unlock accounts, reset passwords) Microsoft certification completed or in progress

Working knowledge of: Fuze, BigFix, CarbonBlack, DUO Windows 7/10 (MCP Preferred), Office 2007/13, Tanium

Troubleshooting (DHCP, Connectivity, DNS, etc.) Active Directory Understanding (Mapping Drives, Unlocking Accounts, Network Printers, NTFS permissioning)

Terminal Services/Remote Desktop Services and ThinClient Support a plus ITIL training is a plus

Job Duties - Primarily support workstation systems hardware and software issues

Physically move desktop technology from one office to another

Track assets with inventory software

Install/maintain/troubleshoot both local and network printers

Contribute/share knowledge with the team

Strictly follow procedures

White-glove support to Executives in remote offices

• Executive & End-User Support: Deliver high-touch technical support for workstation hardware and software, ensuring minimal downtime for corporate users.
• Incident Management: Resolve, document, and escalate IT issues using ServiceNow, ensuring all tickets are handled according to established SLAs.
• Deployment: Lead hardware deployments and physical technology moves
• Infrastructure Support: Maintain and troubleshoot local/network printers, and core networking (DHCP, DNS, Connectivity).
• Security & Compliance: Utilize security tools (Carbon Black, Bit9, Duo) to maintain system integrity. Ensure all actions strictly follow corporate procedures and ITIL best practices.
• Documentation: Create and maintain high-quality Knowledge Base articles, guided scripts, and process documentation to share with the broader IT team.
• qualifications:

1. year college degree or technical school certification is preferred but not required

Superior communication and facilitation skills strong organizational skills and ability to manage multiple competing tasks

Strong technical troubleshooting and problem-solving skills Ability to support Microsoft Office Suite: Active Directory, Microsoft Office 2016, Office 365, Win11 and Tanium

Proficient with security related software: Symantec, Bit9, Kaseya, Aternity Handle end user interactions with poise while maintaining composure Administer Windows domain user accounts (Unlock accounts, reset passwords) Microsoft certification completed or in progress

Working knowledge of: Fuze, BigFix, CarbonBlack, DUO Windows 7/10 (MCP Preferred), Office 2007/13, Tanium

Troubleshooting (DHCP, Connectivity, DNS, etc.) Active Directory Understanding (Mapping Drives, Unlocking Accounts, Network Printers, NTFS permissioning)

Terminal Services/Remote Desktop Services and ThinClient Support a plus ITIL training is a plus

Job Duties - Primarily support workstation systems hardware and software issues

Physically move desktop technology from one office to another

Track assets with inventory software

Install/maintain/troubleshoot both local and network printers

Contribute/share knowledge with the team

Strictly follow procedures

White-glove support to Executives in remote offices

Key Responsibilities

Executive & End-User Support: Deliver high-touch technical support for workstation hardware and software, ensuring minimal downtime for corporate users.

Infrastructure Support: Maintain and troubleshoot local/network printers, and core networking (DHCP, DNS, Connectivity).

Security & Compliance: Utilize security tools (Carbon Black, Bit9, Duo) to maintain system integrity. Ensure all actions strictly follow corporate procedures and ITIL best practices.

Documentation: Create and maintain high-quality Knowledge Base articles, guided scripts, and process documentation to share with the broader IT team.

Technical Requirements

Identity & Access: Strong experience with Active Directory (account unlocks, password resets, drive mapping).

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.