Customer Support Specialist
Overview:
Champion Window - Customer Support Specialist (on-site position)
As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintain customer records through the process of installation and service.
NOT a reomote position - on-site position.
Pay range: $20.00 to $22.00 per hour
Responsibilities:
- Answer incoming customer experience support concerns including promptly returning messages via phone, text and email
- Make outbound calls to customers to provide updates on installation and service status
- Schedule warranty appointments for the Service Department
- Enter and maintain all customer records and job-related information into CRM Database
- Provide work orders to Service Measure Tech daily
- Audit orders for accuracy after confirmation is uploaded
- Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting
- Provide support for PSG/CSC for assigned division(s)
- Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution
- Process electronic credit card and check payments
- Assist with receiving product(s) in CRM Database and/or F&O
- Support division(s) in Accounts Receivable collections and management
- Other duties as assigned
Qualifications:
- High school diploma or GED equivalent
- 5 year’s customer support experience preferred
- Experience in the home improvement industry a plus
- Must be service-oriented team player with high a high energy level; capable of multi-tasking, self-direction and working well with others
- Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful
- Excellent work ethic, solid attendance record and attention to detail
- Excellent written and oral communication skills including phone skills
Champion Window is an Equal Employment Opportunity Employer
If you need assistance with completing the online application due to a disability, please contact Champion Window.
Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career.
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Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.