IT Support Tech 1

apartmentBETTS EXPRESS placeCorona calendar_month 
Job Type: Full Time

Salary: $20-25/hour

In office with some travel with use of company truck
Associates degree or equivalent

M-F - 8-hour shift

Summary
At All American Asphalt we are looking for a highly motivated individual that can work
under direct supervision to install, maintain, test, and repair systems. Utilizes basic
technical knowledge to support IT initiatives and provide first-level technical information
systems support. Resolves routine technical problems. May train employees on various

applications.

Responsibilities and Duties
  1. Provides technical support, troubleshooting, and maintenance for hardware,
software, and network issues
  1. Provides individual instruction and/or training to users on new or updated
technologies
  1. Maintains and updates record keeping system; documents projects and maintains
user instructions
  1. Tracks inventory levels of equipment and materials; performs data entry for project
documents and reports
  1. Assists with evaluating hardware and software acquisitions and network updates
  2. Installs, configures, and maintains computers, workstations, and related equipment
  3. Works within the ticketing system to create detailed work logs and technical
documentation
  1. Communicates important issues to the team and coordinates with Operations on
procedures that may affect their work
  1. Escalates issues to Tier 2 as needed and sets customer expectations for follow-up
  2. Maintains positive working relationships with all team members
  3. Performs miscellaneous job-related duties as assigned
Knowledge, Skills and Abilities Required
Ability to handle and prioritize a lot of tasks each day.
Ability to produce user and troubleshooting documentation that other people can
understand.
Ability to provide directions to staff and/or student to resolve technological issues
Strong interpersonal and communication skills and the ability to work effectively with a

wide range of constituencies in a diverse community.

Ability to determine computer problems and to coordinate hardware, software, and/or
network solutions.

Ability to analyze and resolve basic computer problems.

Ability to communicate technical guidance and instruction to users on the use of PC and/or

mainframe applications and systems.

Conditions of Employment
Successful candidates may be subject to a criminal background check, clean driving
record, and a drug test prior to starting work. A 90 day probationary period from day of

employment.

Working Conditions and Physical Effort
Moderate physical activity. Requires handling of average weight objects up to 25 pounds

and/or standing and/or walking an average of four (4) hours per day.

Work is normally performed in a typical interior/office work environment but at times work

outside, at times it will require travel.

Benefits
Health, Dental, and Vision 100% Premium paid by All American Asphalt

401k after a year of employment

All American Asphalt is an equal opportunity employer. We prohibit discrimination and
harassment of any kind based on race, color, sex, religion, sexual orientation, gender
identity, national origin, disability, protected veteran status, pregnancy, or any other

protected characteristic as outlined by federal, state, or local laws.

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