Customer Experience Team Leader

Why we will love you

want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

• Leads and provides coaching to the co-workers on the shop floor to secure a consistent customer experience and operation in the Cash Lanes,

• Ensures customer service co-workers have the knowledge, confidence and empowerment to make decisions that have a great customer

• Monitors performance against agreed goals, adapting and taking action when required and analyzing customer concerns, KPI’s and root cause

• Monitors Cash Lanes, FSHO and CnC wait times, processes, and guidelines, and develops actions to improve customer experience.
• Implements working routines, competence development and follow-up of Commercial Review and Compliance (ASR) related to the role and

• Hires, onboards and trains Customer Care and Carts co-workers. Directs the overall selection, onboarding, development of co-workers. Creates

• Ensures co-workers' competence on system knowledge (ISELL, Centiro, MHS, IPOS, and queuing systems),keeps the work areas efficiently

• Identifies successor and creates as well as secures necessary training.
• Builds emotional connections through meaningful and empathetic interactions with customers; setting the example and coaching others on how to

• Partners with Risk & Compliance to ensure adherence to policies regarding cash handling, inventory, safety and internal audit standards.

Together as a team

Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Apply now!

The pay range for this position is $24.08 to $34.01

BENEFITS ELIGIBLE? Yes

HOURS – Must be able to work retail hours based on the business needs of the location- including weeknights, weekends, and holidays.

Join our team and enjoy these benefits and so much more!

• Generous paid time off, holiday, and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check and a drug test as a condition of employment for this role.

This job posting will come down on or around 5/14

• 3 Years of experience leading a team, preferably in a retail environment
• Experience in retail, preferably in the home furnishing sector
• Experience planning, driving output and measuring performance (business)
• Experience leading and developing a team, preferably in a retail environment
• Knowledge and understanding of Customer Service standards, routines and best practices.
• Experience with problem solving and conflict handling techniques

The starting rate/ salary for this position ranges from 24.08 USD to 34.01 USD and will be based on relevant work experience.